eBay

second-chance-sa1es · ‎01-02-2019

Ok so I am trying to decide what good options I have here.

Item came from a lien auction. Cable box but was one I thought could be purchased on the open market. Additionally others are for sale on eBay.

Item did not have cord, item was listed as used but described as untested in the description, as well as a no return policy on that listing. Customer has contacted me claiming I sold him an item that I don't legally own. (He claims that the company said it's still under contract)

Before a conversation was complete the customer issued a return request. (customer also claims in messages to me that the serial number is now notated on his account and that he has no choice but to return it.

Please note: item was purchased unseen as part of a storage auction and as far as I know I legally own it at the point that I paid for the unit.

second-chance-sa1es · ‎01-04-2019

that is the claim, he was not terribly communicative or friendly. He walked into the conversation with making the assumption that I had done something intentionally shady, and began to inform me of my rights and what he was going to do with property he was insisting on a refund for.

I kept the high road on it, and that is what I will always do. But I wont be able to check the status of the box until it gets back to my house. Assuming what I get back is what I sent him to begin with.

jason_incognito · ‎01-05-2019

Look at it from his end. He bought this and then was told by the cable company it cannot be used because it is under contract with someone else. You may have physically posessed this, but you did not have the right to sell it.

It's the serial number that is the issue. This particular item is tied up. It does not have a clear title for you to pass on.

"Believe in something, even if it means sacrificing everything" Colin Kaepernick the new face of NIKE

jagre-1652 · ‎01-05-2019

@second-chance-sa1es wrote:
If what he is saying is true, then yes. But it should be said this item was sold with the implicit description that it was untested and being sold without a warranty of any type. It was also sold very cheap. The intention was to pass it on to someone who would be interested in the gold recover. Not off to an end user who had the intention to use it as originally intended.

If you want to control who you sell to, sell at yard sales and question everyone about what they intend to do with the item

theferretflies · ‎01-05-2019

You guaranteed that it was in working condition when you listed it as used-works as intended, and then you said it was used in good cosmetic condition and should work great. You're going to be paying the return shipping and giving a full refund. It is truly SNAD

jagre-1652 · ‎01-05-2019

@second-chance-sa1es wrote:
If what he is saying is true, then yes. But it should be said this item was sold with the implicit description that it was untested and being sold without a warranty of any type. It was also sold very cheap. The intention was to pass it on to someone who would be interested in the gold recover. Not off to an end user who had the intention to use it as originally intended.

You tell us one thing but your listing says something else

"Used but in excellent cosmetic condition. Unit is untested but came from a really high quality Realtor storage unit, and is likely in good working order."

That borders on fraud...

muttlymob · ‎01-05-2019

@second-chance-sa1es wrote:

If what he is saying is true, then yes. But it should be said this item was sold with the implicit description that it was untested and being sold without a warranty of any type. It was also sold very cheap. The intention was to pass it on to someone who would be interested in the gold recover. Not off to an end user who had the intention to use it as originally intended.

The problem is you chose an item condition that states otherwise. In that category, the USED condition states the item is fully functional. If that category includes the option to list FOR PARTS/REPAIR, that would have been your correct choice.

When you choose the item condition during the listing process there is a link to see how eBay defines the choices. Read the link and choose carefully.

vtrsire8i0 · ‎01-05-2019

@dirk12955 wrote:
@mrb7777 wrote:
If you buy stolen merchandise, which this would be, you do not legally own it even though you paid for it.

The last thing I would do is take the buyers word at face value.

Would the cable company want the buyer to send a stolen box back to the seller?

SOme buyers, Not all but some, Are very inventive when they buy an untested box and can't make it work.

Whatever the reason.

First off you can not sell "untested" as used because according to ebay:

Used

An item that has been previously used. The item may have some signs of cosmetic wear, but is fully operational and functions as intended. This item may be a floor model or an item that has been returned to the seller after a period of use. See the seller’s listing for full details and description of any imperfections.

If you are not sure whether your item works then you need to sell it "for parts / not working."

Yes, untested means you're not sure it works.

Also this whole thing with cable boxes and the service providers, if that cable box was in fact provisioned for a specific company then it has no use outside of that contract.

Again, if it was sold as used and the buyer can not make it work that alone is reason for this.

Now...

You may wish to change your tune because here buyers are always right.

As well it was sold under a "No Returns" policy, so believe me when I say the MBG is ironclad.

Fight this case and they will issue the refund and the buyer gets to keep the item.

Ebay's Money back Guarantee is virtually indestructible.

second-chance-sa1es · ‎01-06-2019

Lot of assumptions going on here. Some of you need to look into the condition definitions.

Item showed up yesterday.so I think I will address a few fine point here and then tell you all how it turned out before I 'choose a solution'

1. I powered it up and it runs fine

2. Under used it stipulates that the buyer should read description for further details.

3. This is an M card model (I was mistaken about this) didnt notice the M card slot in the back

4. all the customer needed to do was swap the M card. Problem would have been instantly solved

5. The people who keep claiming I dont have the right to own and sell this, Legally purchased, legally owned and legally sold, and ill explain why shortly.

I spoke with Ebay yesterday because surprise surprise, an agent decided that 'I asked ebay to take over the return' and then they processed refund before I even got to open the box and inspect, for the full amount no less. After calling ebay I explained where I got it from, what I had intended to sell it for, and also that I had not asked ebay to take over and that I had been told that I would not be lose my initial shipping fees.

My issue was escilated, my return shipping was refunded back to me and my initial shipping costs were given back to me also. In addition the customer will be reviewed for serial return behavior and I am under the understanding that it may be a habbit for them.

Ebay agrees with me, I 100% do have this item legally, and I can legally sell it on Ebay (not that I needed to ask anyway) Some of you really need to learn about lien sale laws and property laws.

jagre-1652 · ‎01-06-2019

Your career here will be short

itsjustasprain · ‎01-06-2019

@second-chance-sa1es wrote:
Lot of assumptions going on here. Some of you need to look into the condition definitions.

You described it as in 'good working order' - right? You bought it out of a storage unit and could not test it because it had no power cord. Is that right? Buyer cant use it because he cant get it activated.

Ebay agrees with me, I 100% do have this item legally, and I can legally sell it on Ebay (not that I needed to ask anyway) Some of you really need to learn about lien sale laws and property laws.

We are not the one selling a box that the buyers company say cannot be sold. I would not recommend using an Ebay CS reps opinion as backup for whether you can sell that box. If the previous owner skipped out on his bill then it is likely that his cable company will want their box back. If they didnt care about that then your buyer should not have had any trouble reusing the box. The fact it was flagged means that it was not clear to be resold.

second-chance-sa1es · ‎01-06-2019

I already KNOW I am within my legal right to sell the item. You are incorrect. The item was flagged as 'defective' when it is in fact not. Which is why the customer is under investigation.

Anyway I placed it there for those who would like to know that Ebay will not always rule against you. Case turned out in my favor and im clear to relist if I like. I wont be, ill just do the gold recovery on it myself because I have other inventory that needs to be listed.

jagre-1652 · ‎01-06-2019

eBay isn't investigating anyone. They told you that to make you feel better.

fossil_diver · ‎01-06-2019

If it is a rental box then it belongs to the cable company that issued it unless that company no longer exists. When I worked in cable I got a $10 reward for every "lost" box I found and returned. I often found boxes at goodwill and salvation army and they never gave me a problem when I confiscated them. I found a lot of them at yard sales too. People would sometimes give me a hard time but once I explained it's considered stolen property and the cable company and police do take it seriously they always gave me the box.

If the OPs box was a rental then it still belongs to the cable company and they don't care how old or obsolete it is.

jason_incognito · ‎01-07-2019

wrong.

eBay gave you a "courtesy" refund of shipping both ways. Out of thier pocket. They did not review the case and determine that you were right. The buyer got the refund, including shipping... both ways.

eBay decided that it was better for then to lose the money on this one sale. It will not happen again. This was your one courtesy.

If you refuse to listen to what you were told..... listing as used means it works great! keep doing what you did, nad next time eBay will not only not give you a courtesy refund, but they will hold it agianst you.

Have you checked your dashboard? I'd like to know if they removed the defect from your account? Probably not......

"Believe in something, even if it means sacrificing everything" Colin Kaepernick the new face of NIKE

jawe-4215 · ‎01-07-2019

@second-chance-sa1es wrote:
I already KNOW I am within my legal right to sell the item. You are incorrect. The item was flagged as 'defective' when it is in fact not. Which is why the customer is under investigation.

Anyway I placed it there for those who would like to know that Ebay will not always rule against you. Case turned out in my favor and im clear to relist if I like. I wont be, ill just do the gold recovery on it myself because I have other inventory that needs to be listed.

You really need to call the cable company.

I was selling several cable boxes that I had acquired when I bought several abandoned storage lockers.

I was selling them at local auction. The police came and confiscated them because somebody from the cable company called and reported that I was selling them.