Customer return an item missing CD, plugs and didn't return in box

[barterboxusa]

Hello i need help as after calling into eBay they would not help

a customer return a camera value $1529.99 in a condation that is not acceptable i will also attached photos to show the condition it was return in

after calling eBay the 1st time i was told that they will call me back as the customer treaten to leave me a negative feedback if we do not refund him, waited and didn't get any call back but gotten an email telling me i have to refund the customer in full by the june 1st

call eBay and was told there si nothing they could could as the customer is right and we have to refund the customer in full

i just don't understand how this make any sence as the customer could do what ever the feel like and retunr the product in any condition and we have to take that as a lost, i am losing more than a $1000.00 and have to sit and take it because eBay don't want to help and giving the customer the right

Not forgetting i have been a Top Seller from since i started selling on eBay and this is how ther treat sellers 

[bubbleman2010]

The item was brand new in the box and was allowed to be returned so I just wondered what excuse was used to honor the return...

[kitschy*loot]

The policy you mentioned is a good one, and will be followed by honest people, but it is not something that eBay can enforce and they know that.

In order to say for sure what the buyer returned, someone representing eBay would have to be present when the seller receives the item and when they open it. There is no other way to prove which person is telling the truth. The buyer is usually given the benefit of the doubt.