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Customer claiming not as described

so I have this item that is one of my top sellers, the 370z side skirt extensions. which as you know is meant for a 370z. I sold at least a 100 this year with nothing but positive feedback from it if the customer did leave feedback.

 

now a few days ago I had a customer tell me the item isn't as described which I found strange. I asked him for pics and he sent me pics of the item I sent him and the picture on my ad and I'm like right that's exactly the same item. I asked if he fitted the item on his car yet, I tried offering him to call me n tell me the issue over the phone no response, doesn't pick up call. which now I find really really strange. because I want to resolve the issue and if I made an honest mistake ill glady refund all the money back including shipping

 

fast forward to now, I use his info to find his social media pages and guess what, he owns a 2011 lexus, not a 370z which explains to me why he hasnt sent me an image of the item test fitted on the car. what happens if he files a claim on me? do I get screwed over for this if he does?

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Customer claiming not as described

If he files a claim, you check return for refund, send postage, and refund him upon return of the item.

 

It is pretty much all you can do.

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