Customer Service Agents

[mollee1025]

Why are there no Customer service agents available to speak with when calling?

[slippinjimmy]

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@mollee1025 wrote:

Why are there no Customer service agents available to speak with when calling?

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Is the option for a Call Back available? If that is not an option it's usually because all the live people are busy. If it is available then use it, the call back is usually pretty quick.

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[toysaver]

Most customer service questions are not questions at all but opinions or complaints.  EBay would have to triple selling fees to pay salaries for enough employees to answer redundant questions and listen to mindless banter.  Most questions can be answered by doing research and other self-help measures but people are so lazy and entitled they want an instant resolution.  Most answers to questions are provided in policy and user agreements that take time to read and comprehend. 

[reallynicestamps]

You really don't want to TALK to an agent, if you need help or advice.

The phone reps have a terrible reputation for getting you off the phone as soon as possible even if that means giving you the advice you want to hear instead of the advice you need to have.


https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.

https://www.instagram.com/ebayforsellers/


https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.



The social media Chat accounts are covered by trained eBay employees with some authority.

And you get a transcript so you can compare what you heard with what you were told.
 

[reallynicestamps]

Most Seller problems are either Unpaid Items or  Not As Described Claims.

Which is yours?

The posters here are mostly experienced sellers and have seen it all.

Or at least know the right questions to ask.

[oaklandmaryland]

saves payroll money

many sellers just ignore problems when there is no way to have problems solved

without having problems solved Ebay will eventually increase  fees based on defects

[tobaccocardyahoo]

There is little information available to Customer Service Reps that is not in the Seller Help.

There are extremely few functions which a customer service rep can perform which a seller cannot do for themselves.

Many of the reasons sellers call are not within the skill set of a Customer Service rep. They are business decisions to be made by the seller, they are interpreting the written policies, which many of the English as a Second Language staff are less capable of than the sellers. They are often opinion, and wrong.

[stainlessenginecovers]

They basically 'eliminated' them because there is NOT 1 thing you can 'say/complain' about that is NOT already in the 'automated' system that this place is.

Problem as a seller receiving a rock on a return?? you can't prove it- nobody can help you

Sell things with 'no returns' and you are thinking that a customer can't 'FORCE' a refund? nobody can help you and ALL that 'No Returns' means is that you can 'deny' a 'remorse only' return for refund, but you CANNOT deny a 'not as described' return

Buyer saying 'not as described' but you say it is? nothing that anyone can help you with as there is NO proof what you really sent

Problem as a buyer wanting to 'force' a seller to sell you/ship you something after they cancelled?? Nothing that anyone can do about it. 

[chariot_badges]

And, ^^^ there's your answer.

It's what you signed up for. 

You have to budget 'rip off' in your cost.  There will be a certain number of returns and flat out shop lifting (cyber speaking) in this biz. 

Everyone budgets for it. 

WalMart, Safeway, Raleys, Kohls, Ross ... they all budget a certain percentage of "shrinkage", and they build it into their prices.  When the prices don't support the rip off factor (shrinkage) they close the store.  Happens a lot these days, and in some (blue) cities will happen a lot more.

You need to price returns in.

When I get a complaint, I yawn, then refund.  It prevents red feedback, and allows me to put another on my list of "banned" ex-buyers.  

I'm easy to get to, once. 

That, and I don't sell hundred dollar plus items. 

I don't have the temperament for that.