Customer Returns

[uniquefinds119]

Why is ebay still giving buyers 3 weeks to send back a return when I have a 14 day return policy!

[klhmdg]

2 different things -

your return policy is 14 days from receipt the buyer can use the option to return.

Once the buyer files a return then eBay chooses the date they must ship it back by.

Also eBays MBG is 30 days and it trumps your 14 days.

[nobody*s_perfect]

The number of days refers to when the buyer must start the return process:

[itemresa]

@uniquefinds119 

Your 14 day return policy only applies to remorse returns, returns for any INAD reason and INR claims can be opened within 30 days of receiving the item/within 30 days of the last estimated delivery date as per the MBG.

[ckimodog]

@uniquefinds119 

Buyers have a 30 day money back guarantee, so giving them a 14 day return policy isn't going to work.  Make a point to contact the buyer and perhaps find out when they are going to ship the item back to you.  

Happy Selling

PS Love your shop! 😊

[mam98031]

The return policies options are as follows.

1. No Returns
2. 30 day returns w/ buyer pays shipping
3. 60 day returns w/ buyer pays shipping
4. 30 day returns w/ seller pays shipping, AKA Free Returns
5. 60 day returns w/ seller pays shipping. AKA Free Returns
6. 14 Day returns in certain categories

With option number 1, No Returns the seller can completely deny taking a return for a Buyer's Remorse Return Request.  Or if they want to they can accept the return and have the buyer pay the return shipping.  If the seller so chooses they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer.

On options 2 & 3 the buyer is responsible for the return shipping on a Buyer's Remorse Return.  Plus if the seller so chooses they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer. As of October 1st 2019, sellers that are TRS have some additional protections as well as they can issue partial refunds if they options 2 or 3 as their return policy.

On options 4 & 5 above, they are also known as Free Returns.  If a seller that has either of those policies they will pay the return shipping even on a buyer's remorse return.  A seller can withhold the original shipping value from the refund if the shipping was separately stated in the listing [not free shipping].  Also Seller’s offering options 4 or 5 have the ability to do partial refunds in certain cases if the item arrives back damaged, missing something or in a condition less than what it was sent to the buyer in, see the policy for more details, the link is below.  In the cases where a deduction in the refund is taken due to damage or other authorized reasons for a partial refund, Ebay will protect the seller from negative or neutral feedback.

ALL OPTIONS [1, 2, 3, 4 and 5] are required to process SNAD claims without exception.  Even if they are improperly filed and should have been a Buyer’s Remorse claim.

All return policies by sellers must meet or exceed what is stated in the Money Back Guarantee Policy!

14 day return policies are allowed in certain categories: Jewelry & Watches, Collectibles & Art, Cameras & Photo and Medical, Mobility & Disability Equipment.

For those with Free Return and/or TRS members with 30 day return policies, there are some added protection benefits, one of which is the ability to do a discounted refund under certain conditions.

[uniquefinds119]

i am no longer accepting refunds. I have discovered that people are less likely to open up cases claiming the item is not as described or pictured when you don't accept returns. On the other hand they don't seem to think twice about lying to avoid paying a return shipping fee or hoping i will just send a refund so they get it for free. I may be missing out on some sales now, but its worth it to me to avoid the hassle and loss of money dealing with returns.

[uniquefinds119]

i meant to say, i am no longer accepting returns

[mam98031]

@uniquefinds119 

You should do your research.  A no Return Policy doesn't mean what you think it does.  If a buyer files an INAD, you will have to process it or Ebay will step in and simply force you to refund.

The return policies options are as follows.

1. No Returns
2. 30 day returns w/ buyer pays shipping
3. 60 day returns w/ buyer pays shipping
4. 30 day returns w/ seller pays shipping, AKA Free Returns
5. 60 day returns w/ seller pays shipping. AKA Free Returns
6. 14 Day returns in certain categories

With option number 1, No Returns the seller can completely deny taking a return for a Buyer's Remorse Return Request.  Or if they want to they can accept the return and have the buyer pay the return shipping.  If the seller so chooses they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer.

On options 2 & 3 the buyer is responsible for the return shipping on a Buyer's Remorse Return.  Plus if the seller so chooses they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer. As of October 1st 2019, sellers that are TRS have some additional protections as well as they can issue partial refunds if they options 2 or 3 as their return policy.

On options 4 & 5 above, they are also known as Free Returns.  If a seller that has either of those policies they will pay the return shipping even on a buyer's remorse return.  A seller can withhold the original shipping value from the refund if the shipping was separately stated in the listing [not free shipping].  Also Seller’s offering options 4 or 5 have the ability to do partial refunds in certain cases if the item arrives back damaged, missing something or in a condition less than what it was sent to the buyer in, see the policy for more details, the link is below.  In the cases where a deduction in the refund is taken due to damage or other authorized reasons for a partial refund, Ebay will protect the seller from negative or neutral feedback.

ALL OPTIONS [1, 2, 3, 4 and 5] are required to process SNAD claims without exception.  Even if they are improperly filed and should have been a Buyer’s Remorse claim.

All return policies by sellers must meet or exceed what is stated in the Money Back Guarantee Policy!

14 day return policies are allowed in certain categories: Jewelry & Watches, Collectibles & Art, Cameras & Photo and Medical, Mobility & Disability Equipment.

For those with Free Return and/or TRS members with 30 day return policies, there are some added protection benefits, one of which is the ability to do a discounted refund under certain conditions.

[inhawaii]

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@uniquefinds119 wrote:

Why is ebay still giving buyers 3 weeks to send back a return when I have a 14 day return policy!

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Ebay's policy trumps your policy.

Also, your "policy" isn't really a policy,

Just because you type something in your description doesn't make it policy.