Creating store promotions - Same item under two "percent off" order discount offers?

[zoobeez23]

I have another ebay account with a store subscription. I’ve been experimenting with order discount promotions to increase sales and I have a question that I can’t find the answer to:

If you have one item that falls under two separate percent off order promotions, what happens when a buyer’s order meets the requirements for both promotions? Is the discount doubled up or is only one promotion applied?

For example:

1st promotion: 40% off when you buy 3+ pairs of socks

2nd promotion: 10% off when you buy 3+ of any store items

What happens when someone buys 3 pairs of socks? Do they get 40% plus an extra 10% off? Or do they only get only one promotion, and if so is it the 40% or the 10%? Would it be based on the priority level, or does that only apply to which promo gets displayed on a listing?

Right now I’m keeping my items in separate promotions. However, I would like to offer promos for related items but then also have a (low)% off order discount that includes everything in my store. I don’t want to do that until I know how the discounts are applied, especially if a buyer asks me about it before they place an order. I want to have answer for them.

[penguins_dont_fly]

When Creating Promotions, you set a priority # ... if not, if an item falls under 2 promotions, the buyer gets whichever deal is better.

http://pages.ebay.com/specialoffers/tutorial.html

Can I run more than one offer at a time?

Yes. Multiple offers may apply to a given item or sets of inventory however, the buyer will only see one offer message displayed at a time. If the same item is in more than 1 promotional offer at one time, you can prioritize which promotion the customer sees. If you do not specify prioritization, preference our promotions display logic will automatically prioritize offers. See instructions manual for further detail.

Can I change the order of priority if an item falls under two promotions?

No. The tool automatically selects the offer to be shown according to the promotions logic.1 The buyer will always get the best offer possible in cart and sees only one offer per item.

[zoobeez23]

Thanks for your reply! Curious if you have direct expirence with this or are just going by the turorial explaination. Because I did read through the FAQ about promotions and I still came away unsure of how multiple promotions would be applied.

Can I run more than one offer at a time?

Yes. Multiple offers may apply to a given item or sets of inventory however, the buyer will only see one offer message displayed at a time. If the same item is in more than 1 promotional offer at one time, you can prioritize which promotion the customer sees. If you do not specify prioritization, preference our promotions display logic will automatically prioritize offers.

This explaination seems to be refering to how the promotions are displayed on a given listing rather than how they are applied at checkout. That's the part I need clarification on. I understand that a listing will only show one promotional offer and that is where the priority option comes in. But I haven't seen anything that explicitly states what happens at checkout when the cart items qualify for more than one offer.

I may call CS but when I call about specifics like this I usually get someone who doesn't know the answer

[zoobeez23 · Accepted solution]

So... I figured out a way to answer my own question.  For anyone who is interested this is what I found out:

*Only one promotion will be applied to an item even if it qualifies for more than one.

*If an item does qualify for more than one offer, the one with the biggest discount will be applied. The priority # assigned to the offer has no effect on which promo is applied. The priority # is only about which promo is displayed on a listing.

*Each item only counts toward one promo at a time. This surprised me. Using my previous example of 40% off when you buy 3+ pairs of socks & 10% off when you buy 3+ of any store items---> If you buy 3 pairs of socks you get 40% off. However, if you buy 3 pairs of socks and a shirt, you get the 40% offer but no 10% discount on the shirt despite the fact that you are buying at least 3 items in the 10% offer. The socks would be disqualified from counting toward the 10% promo. You'd have to add at least 2 additional items that are not part of the 40% promo to qualify for the 10% offer. I could see where a buyer might get upset about that one.

[lowkeytrader]

I have no success adjusting display priority. Does this work for you? I have two promos and no matter how I set priority, only the sale discount displays, even though the shipping discount is a deeper discount and set to #1 priority.

Any experience with this problem? Any help? Thanks in advance.

[kh-cathy]

Hello Everyone,

Due to the age of the thread, it has been closed to further replies.  Please feel free to start a new thread if you wish to continue to discuss this topic.

Thanks for understanding!​​​​​​​