01-19-2023 07:05 AM
I would like to create listings in bulk using the Reports > Upload tool, but am receiving two errors for missing fields that are not in the template. The two fields in question are WEIGHT and POSTAL CODE, and I do not know what header to use for the upload since it is not in the template. I am assuming the weight is the package weight, which is not a required field when entering a new listing manually. Postal code usually defaults to my store location, so again, should not be required.
ErrorCode 717 The package weight is not valid or is missing. Provide a valid number for the weight.
ErrorCode 737 Please enter a valid postal code.
If anyone can help with this, I would appreciate it! I have called eBay and they do not readily have a solution, but have listed it as a potential bug (that the fields are required and not in template).
01-20-2023 04:23 AM
for Postal Code you need to add column in your spreadsheet with
PostalCode
as heading and make sure column is formatted as text and use 5 digits for zip
for weight do you use business policies?
01-20-2023 04:30 AM
01-20-2023 10:13 AM
Thank you for the tag
Whether you are using Business Policies or not, if your listing is using Calculated Shipping, these are the shipping columns to add to your spreadsheet:
• WeightMajor (whole pounds)
• WeightMinor (whole ounces)
• WeightUnit ("lb" or "kg")
• PackageDepth (whole inches)
• PackageLength (whole inches)
• PackageWidth (whole inches)
• PackageType ("None", "Letter", "LargeEnvelope", "PackageThickEnvelope", "USPSLargePack" valid for any carriers)
• PostalCode (digits)
Additionally, when offering items Internationally through eBay's export program, eBay will need the weight and dimensions of the item to provide an accurate shipping cost to the buyer for the international leg. Now that eBay is making it easier to ship internationally, this will become more important.
https://www.ebay.com/help/selling/shipping/shipping-options/ebay-international-shipping?id=5348
01-22-2023 02:30 PM
Thank you so much for your reply! That worked. 🙂
01-22-2023 02:33 PM
We do use business policies, but it was still requiring the fields. Thanks for directing ShipScript to respond. I really appreciate your guidance!