Creating a software license for a buyer

[limeat]

We are an assistive technology company reselling learning / productivity software aimed at dyslexic / disabled people, but which is also for non disabled people. It is the product of a Dutch company who require the e-mail address of reseller's customers in order to create the account. After the account has been created, a user can log in and change their account e-mail address and password.

In order to generate the individual or site license, we therefore need the buyer to provide an e-mail address. We would then send them the PDF license and installation file on our branded USB flash drives.

As we need the buyer's e-mail address to create the license, I would be very grateful if somebody could tell me:

1) Is it permitted to include a link to an "ebay buyer" form on our website asking for their e-mail address?

If not:

2) Should I ship the USB drive containing a PDF document including: a username, password, a dud e-mail address and instructions on  how to change it on the manufacturer's website?    Note that the cloud and Windows applications require the username, NOT the e-mail address, so can still be used immediately upon receipt of the USB flash drive?  

As a new business seller, we would be extremely grateful for any advice.

Many thanks

Carol

Lime Assistive Technology Ltd UK

[hartungcards]

As a new business seller, you might want to have a look at the eBay user agreement.

[ckimodog]

Digital items must be approved. Most are not.  Even if it's a USB plug in, it's still not a physical item as you are selling the software which is digital, not the plug in.  It would be considered deceptive. 

Read up on policies and what violates policies here:

https://www.ebay.com/help/policies/prohibited-restricted-items/electronically-delivered-items-policy...

[limeat]

Thanks, but I have checked this out with eBay and everything is ok about software selling in this way.

What do you sell?

[limeat]

Thanks, I did so using the text-to-speech software we are selling. It is really useful....

[ckimodog]

If ebay says it's ok, why are you asking about it here?  Just sell it and see how you do.

I sell lots of things and follow Ebay policies. Going on 22 years.   Good luck 

[downunder-61]

Thinking this is going to be a pretty big problem for a lot of buyers:

It is the product of a Dutch company who require the e-mail address of reseller's customers in order to create the account

It is common knowledge that many companys that say they require this are only doing it to build a client list of their own and the emails addy's will be used in unsolicited sales promotions.

Not to mention once they have a good solid sized client base, why will they need you?