Count of Listings in Store not matching count for Active Listings

[nostalgiagirl1988]

Count of Listings in My Store do not match the count for my Active Listings. Please add me to ALERT15129
Listings are not showing up in my store. I have received no notice of selling restrictions or violations, however, I currently have 11,441 items listed in my active listings, however, in my ebay store, only 3,380 listings are shown and counted. This has been occurring for approximately 3 weeks. Can you please have this corrected?
Click on Contact eBay Type Agent into the box and press Send.

[wastingtime101]

I suggest you re-read my post on this thread:

https://community.ebay.com/t5/Seller-Tools/Missing-Active-Listings-from-my-Store-Page/m-p/34222044#M...

This is a public peer forum. We cannot add your account to the open tech ticket. You need to contact customer service and ask them to do it. Instructions for contacting CS are in that linked post.

[mam98031]

You need to contact Ebay to get yourself added to that alert.

I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.

Here are your options for contacting Ebay Customer Service.  Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is.  Feel free to leave your Name, address, phone number and/or your email address in this message.  It is private and secure and it may help to speed up the response for you.

https://twitter.com/askebay

https://www.facebook.com/eBay/

https://www.instagram.com/ebayforsellers/

Your options will be on the left.  If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options.  Not all options are available 24/7.  It will depend on staffing available.  So sometimes you can request a call back and sometimes you can't.  Sometimes you have the Chat option available and other times it won't me.  If it is important to you to use one of those options, just try back later.

If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.

If you are a seller outside of the US or Canada, you will need to use the Chat Option.

https://www.ebay.com/help/home

[chilie68]

For the past few weeks I have shown a discrepancy in active and store listing numbers. But if I count the number of listings in my store they match my active listings number. Why this is happening I do not know and determining why is miles above my pay grade.

[kickin.assets]

We are also experiencing this issue. Missing 405 items between store/active.

Thank you @wastingtime101  your link to your previous post with more information about this issue. Definitely helped!

Was able to speak to agent within a minute and be added to alert.