Correcting invoice

[dajoh-576279]

Buyer countered offer, not agreeing to pay shipping. I countered, agreeing to assume shipping. Buyer countered, I agreed. ebay invoice includes estimated shipping in Buyer bill. How correct (or reach human at ebay).

[klhmdg]

You will either need to lower the item price by the amount of shipping OR

Have the listing have free shipping.

Offers are to be for the item only and not for extras not in the listing OR for different shipping or free shipping. This is why you will need to change the listing to whatever you agreed. 

[inhawaii]

I thought when you made an offer that it was for the item price only.

You can't change the shipping. It must remain.

Has that changed?

[caldreamer]

You need to refund shipping (after sale) or end this listing and relist showing "free shipping".

[janet9988]

Shipping costs can not be negotiated on a make offer.

There is no place to even change those costs. see screenshots as shipping is on its own line.

Buyers just needed to make offers keeping shipping costs in mind.

You can refund them but also make it known to the buyer.

[nobody*s_perfect]

Send an invoice with   shipping cost adjusted to zero.

But next time a buyer wants free shipping, you should send a counteroffer that retains the listing's shipping cost, but reduces your asking price by that amount.

[nobody*s_perfect]

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@klhmdg wrote:

You will either need to lower the item price by the amount of shipping OR

Have the listing have free shipping.

Offers are to be for the item only and not for extras not in the listing OR for different shipping or free shipping. This is why you will need to change the listing to whatever you agreed. 

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But the listing can't be revised after it is ended, nor  when there's an active offer or counteroffer.

[pjcdn2005]

A @nobody*s_perfect stated, you can revise the invoice so that the shipping cost shows 0.00.

I haven't sent an invoice in a while but you can probably do that in sellers hub / all orders or in sellers hub / waiting for payment. Click on the dropdown next to that item and you should see 'send invoice'.

[mam98031]

FYI, when a buyer sends an offer it is for the product price only.  If you have separately stated shipping on the listing, Ebay will require they pay that amount.  Making an offer does NOT include shipping.

You can simply invoice the buyer before they pay giving them a discount for the shipping.  Or if they pay the full amount, issue them a refund for what they overpaid.  You do get your FVFs back on partial refunds.