Contacting a live person at eBay

[nycdoc60]

Does anyone know how to contact a real person at eBay. I am being unfairly charged a $50 fee for a refund a seller asked for. I have been on the eBay website for hours and despite it saying you can be connected to a live agent the automated service tells me to check my messages Which claim I owe them the money then cuts me off. I assume someone knows how to contact a live person. Any help would be appreciated.

[janet9988]

" I am being unfairly charged a $50 fee for a refund a seller asked for."

Sellers do not ask buyers for  a refund.

 If a BUYER asked you for a refund,  then, YOU, as the seller, will be the one to refund the buyer... not ebay.

Edit ... I see on your previous post that the item YOU SOLD was incomplete and when you informed the buyer they wanted a refund.  

This is considered as a defect against your account because you could not deliver the product you advertised.

I suggest that you make sure your item is complete BEFORE listing it for sale so this does not happen to you again in the future.

[lacemaker3]

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@nycdoc60 wrote:

Does anyone know how to contact a real person at eBay. I am being unfairly charged a $50 fee for a refund a seller asked for. I have been on the eBay website for hours and despite it saying you can be connected to a live agent the automated service tells me to check my messages Which claim I owe them the money then cuts me off. I assume someone knows how to contact a live person. Any help would be appreciated.

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@nycdoc60 

Was this related to the item you got your most recent feedback for? Unfortunately, if eBay had to make the refund for you, then you don't get a credit for the final value fees.

[gurlcat]

You can probably get better help from one of us than you would from an overseas phone rep.  So what happened?  Can you explain step-by-step? 

[mam98031]

On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.

I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.

https://twitter.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.

If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.

If you are a seller outside of the US or Canada, you will need to use the Chat Option.

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

https://www.ebay.com/help/home