jonathanbrightlight • Volunteer Community Mentor - Posting ID
I'd recommend you ask your question here! Many times, the volunteers on this board can provide better assistance if it doesn't require direct access to your account!
If you want to contact customer service, eBay does not have a phone number you can call directly, but there are several ways to contact them.
You can click this link to chat with an agent, or request a callback if that's offered:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
Or you can contact eBay customer service via Facebook, X, or Instagram by sending a private message (don't post publicly on these pages):
https://www.facebook.com/eBay
https://x.com/askebay/
https://www.instagram.com/ebayforsellers/
@buyselljack2016 wrote:Help and Contact? This seems only on web, Never wo... - The eBay Community
Is this the same problem you wanted to contact them from a year ago?!?!?
@m60driver wrote:Ask here first as every time a small seller contacts Ebay it will be held against them in the long run. If you do need to contact Ebay use their Facebook page to send them a message with details. But you have sold nothing worth bothering Ebay over.
There is no evidence, and I've never even heard the theory, that eBay holds anything against sellers who contact customer service. Letting eBay step in and help on a case, yes. But not just contacting eBay.
That doesn't mean they wouldn't get a better answer here on the boards, but there is no penalty for contacting eBay, either stated or unstated.
@bh8204 wrote:I had an order and when I clicked on "Print Label or QR Code" it gave me two codes and when I looked at it, it showed two codes and two labels. I tried for hours to contact eBay. I managed to delete one of the codes and when I went to PO to ship the book, the code was declined. Next day I spent hours trying to resolve but no help was available. I could not get chat box, nor I could get any way to call them or receive any call from them. I had to cancel the order and I am still losing nearly 11 dollars by way of shipping charge. Same story today. Help and Contact is like merry go round. Takes again and again to the same page. I am thinking of withdrawing my name from Seller Hub.
That sounds like you tried to use the code that you had canceled at the USPS, and of course it wasn't accepted. You can cancel the other label as well, if you've cancelled the order (I can't tell if you actually cancelled either, or just removed it from the order).
Here's how to cancel a shipping label you printed on eBay:
Go to Manage shipping labels
Find the item you'd like to cancel the shipping label for, then from the Actions column, select Cancel Label.
Choose your reason for canceling the label.
Select Send request.
https://www.ebay.com/lbr/labels-history/my-ebay
You have 28 days from the date you printed the label to cancel it (unless it was an ESE label, which cannot be cancelled). The refund takes up to 21 days for USPS labels.
https://www.ebay.com/help/selling/posting-items/labels-packaging-tips/buying-printing-postage-labels...
Next time you have an order, if you run into any problems, come here first for help before doing anything like cancelling an order or even trying to contact eBay.
