Contact customer service

[Anonymous]

Ebay are saying this

We wanted to let you know that you have been temporarily restricted from selling and buying on eBay because of concerns about your seller account. This must be frustrating, but measures like these help keep our marketplace safe for everyone.

Here’s what you should do

Please get in touch as soon as you can by going to the Help & Contact page below and selecting Contact Us. We’ll just need to ask you a few questions to verify your account so you can get back up and running again. If we don’t hear from you within 7 days, your account may be at risk of being suspended

No where does it mention how to unsuspend account, contact customer service or update listing so that it is allowed. 

[albertabrightalberta]

@Anonymous 

They tell you exactly what to do: "Please get in touch as soon as you can by going to the Help & Contact page below and selecting Contact Us. We’ll just need to ask you a few questions to verify your account so you can get back up and running again. If we don’t hear from you within 7 days, your account may be at risk of being suspended" 

Contact them. and give them the information they're looking for.

[chevymontecarlo88]

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@Anonymous wrote:

Ebay are saying this

We wanted to let you know that you have been temporarily restricted from selling and buying on eBay because of concerns about your seller account. This must be frustrating, but measures like these help keep our marketplace safe for everyone.

Here’s what you should do

Please get in touch as soon as you can by going to the Help & Contact page below and selecting Contact Us. We’ll just need to ask you a few questions to verify your account so you can get back up and running again. If we don’t hear from you within 7 days, your account may be at risk of being suspended

No where does it mention how to unsuspend account, contact customer service or update listing so that it is allowed. 

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Are you having an issue locating the help & contact page where you can select CONTACT US? 

Help and contact is located on the top of the page. Once you get directed, scroll down where you will see the contact us link. 

[mam98031]

On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.

I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.

https://twitter.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.

If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.

If you are a seller outside of the US or Canada, you will need to use the Chat Option.

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

https://www.ebay.com/help/home

[Anonymous]

When i click contact, every issue i flag it says 'you can't contact customer service regarding this issue please choose something else'. I tried calling them and it just says 'this number doesn't exist' so i can't email them and i can't call them when i reply to the original message it says 'this email has been blocked for the safety of other users'. So i can't email, contact customer services or email them so how am i supposed to contact them then? 

[mam98031]

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@Anonymous wrote:

When i click contact, every issue i flag it says 'you can't contact customer service regarding this issue please choose something else'. I tried calling them and it just says 'this number doesn't exist' so i can't email them and i can't call them when i reply to the original message it says 'this email has been blocked for the safety of other users'. So i can't email, contact customer services or email them so how am i supposed to contact them then? 

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You can't call Ebay.  They do NOT have a call center since the Pandemic.  I gave you a list in an earlier post that gives you all the ways you can contact customer service.

[eburtonlab]

@Anonymous 

Your eBay account appears to be registered in Ireland. To get a call back in Ireland, try starting from the Help & Contact page on ebay.ie. If that does not work, try ebay.co.uk.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

If you are unable to get a call back, try contacting eBay via social media using the links provided earlier in the thread.

[Anonymous]

I am in Ireland, I'm Irish and have an Irish account, it won't let me call ebay Ireland, it just hangs up or says the number doesn't exist

[mam98031]

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@Anonymous wrote:

I am in Ireland, I'm Irish and have an Irish account, it won't let me call ebay Ireland, it just hangs up or says the number doesn't exist

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In an earlier post I gave you a full list of the different ways to Contact Ebay customer service.  I would suggest you try Social Media.

[eburtonlab]

I am in Ireland, I'm Irish and have an Irish account, it won't let me call ebay Ireland

You may be in Ireland, but you are currently signed in to ebay.com. Sign out here and sign back in to ebay.ie, then use the links on the Help & Contact page to request a call back from eBay during business hours.

If that does not work, use the social media links.