Combined ship after paymemt

[rockymountainhipflips]

My. Customer purchased 9 items paying for each one individually. I was able to create tje shipping label no problem. When I click on each sold listing, they all habe the same tracking number but still show the amount ot sbipping to be the same as before I combined them. Does this mean I need to calculate the difference and issue a refumd to my customer or does ebay make that adjustment for me? 

[jonathanbrightlight]

Technically you're not required to do anything.  The customer paid for the shipping that was shown, and you're not required to make that match the final amount.  It is often good pro-active customer service to issue a partial refund, though, and depending on whether you were able to combine the orders officially in eBay or they're still showing separate, you can either issue one refund to the combined order or split it up among the different orders (a bit of a hassle, but it does make for happy customers in most cases).  eBay will not do anything automatically.

[sextons-sweet-deals]

Sounds like you packaged all the item together and shipped under one tracking number. 

It would be best to adjust and issue a shipping refund. It's easy to do. 

[slippinjimmy]

My listings state that I offer combined shipping discounts. If I had a buyer like your I would do a partial refund asap.

Note that since the Spring of 2022 eBay refunds the fees you paid on the amount of the refund. If the refund is $10, the fees on that would be about $1.35, when you do a partial refund you will pay $8.65 from your funds and $1.35 from fees you previously paid. The buyer also gets a refund of any Sales Tax they paid, eBay handles that part.

[tobaccocardyahoo]

I refund the difference in the shipping charge for a combined shipping, but I refund part of it on each order included in the shipment.

Never had a refund on a combined shipment but I believe in not tempting the fates - if one item is returned I want the buyer to only get a portion of the shipping discount.

Combined shipments after payment is made is annoyingly tedious.

[ittybitnot]

My. Customer purchased 9 items paying for each one individually. 

@rockymountainhipflips 

Trying to understand why your customer would do that.  Are your fixed price listings "immediate payment required"?  or were they buyer initiated offers that you accepted that caused the separate auto-billing  (you have that requirement in place).  Either of the above reasons, or if you sent offers would require separate payments.   Just wondering why a buyer would do that. 

[12345jamesstamps]

My buyers do it all the time.

I prefer not to tell my buyers otherwise...some are 'repeat buyers'.

They think they will get more feedbacks from separate payments than making one big payment.

For my International Buyers...not free shipping...I always refund due to combined shipping the next day.

[rockymountainhipflips]

They are immediate. I have since changed that. 

[creamycado83]

This just happened to me and I shipped both items with one label. I refunded the other label, not knowing how to adjust the shipping on just one, then paid the extra for the increased weight. The buyer left NEGATIVE feedback that I charged them twice for shipping! Clearly it's the system that does this when they make two purchases. Make sure your buyer is clear on whatever you do. 

[luckythewinner]

Does this mean I need to calculate the difference and issue a refumd to my customer or does ebay make that adjustment for me?

You must manually issue the refund.

eBay has no idea what sort of agreement you may have made with you buyer.

[slippinjimmy]

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@ittybitnot wrote:

My. Customer purchased 9 items paying for each one individually. 

@rockymountainhipflips 

Trying to understand why your customer would do that.  Are your fixed price listings "immediate payment required"?  or were they buyer initiated offers that you accepted that caused the separate auto-billing  (you have that requirement in place).  Either of the above reasons, or if you sent offers would require separate payments.   Just wondering why a buyer would do that. 

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Two reasons I can think of.....

1 - They intended to buy one item, paid for it and then took another look at your listings and decided to buy something else.

2 - Most buyers have no idea that there is a fixed fee per transaction so they have no reason to believe it makes any difference to the seller, so instead of add to cart they click the buy button and go through checkout, rinse and repeat.

A less likely reason is that they have in the past added to the cart only to find that when they go to checkout one or more of the items they added to the cart have been scooped up by a different buyer.

[ittybitnot]

@slippinjimmy 

The OP up thread said the items were IPR.  Buyer had no choice. 

[slippinjimmy]

You can add IPR items to the cart and pay for them all at once. You would not be able to request a total (if that is even available which is often not and never on the app.