Claiming payments.

[marggiam_42]

I’m very disappointed with EBay! I have sold several items only to receive no payment for them. I was told by on buyer that I would have to claim the payment in EBay in order for the payment to be released. How and where can I do this? I thought the payment goes directly to PayPal and into my bank account. There are a couple of payments which have been refunded to the buyers because I didn’t claim the payment. This is not fair or right. If EBay and PayPal are going to conduct their business then they have lost a member.

[kensgiftshop]

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@marggiam_42 wrote:

I’m very disappointed with EBay!

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Doesn't sound like an Ebay problem.

Sounds like you put the wrong Pay Pal email in your listings.

Check your listings.

[vintage-camerastuff]

Your email address needs to match.  Not  paypal or ebays or buyers fault.  It is your fault and you need to fix it if you want to get your money.

[eunster1313]

That means the issue is on your end and you need to claim the payment.

When you list an item, on the listing form there is a box were your PayPal e-Mail
address goes. That e-Mail address has to match the PayPal e-Mail address you
have in your PayPal account. Apparently yours doesn't match so PayPal has the

money but PayPal wasen't supplied with the correct e-Mail address to send it to

your Account.

You can't change the e-Mail on the listing form because that's locked in when the
sale was made but you need to look and see what it is.

Do a sell similar from the sale (but don't list it). Look around the form for the e-Mail

address. As long as there in not a typo and it is one of your e-Mail addresses that

you can use it's an easy fix buy adding that address to your PayPay account and that

will claim the payment.

If it's a typo or an e-Mail you can't use you will need to contact PayPay to help you

claim the payment.