Claiming it's not real and arrived with damage

[1fas-44]

I recently started Versace watch to a person it was posted on eBay as used. Also it was posted as exactly what says on the watch. It's my brother's watch and he claims it's absolutely real. And it absolutely did not get shipped damaged. The damaged part is he says that there's a scratch on the lens. When you can see that in the pictures posted and hello it's not new. Now he's threatening me with legal consequences as in putting me in jail. What can I do about this and what should I do entirely about the watch? I don't want to be bullied into just giving you the money back. Seems to me it's just not happy about it because it wasn't new. Thanks for any information

[1fas-44]

I should have proof read. I didn't mean to say started. It should have said sold.

[siamdao]

Tell the buyer to request a return.  Arguing with the buyer will go nowhere.

[inhawaii]

"I'm sorry you are unhappy with the watch. Please initiate a return through ebay. As soon as I receive the watch ebay will automatically refund your money."

That's all you need to say. Nothing more. Nothing less.

[johnrj1226]

Simply send an eBay Message to return for refund   Only communicate via eBay message  - not via text  or your personal e-mail - eBay can't read them.  Don't get eBay involved in solving your  issues - the seller need to do it.  If eBay gets involved you will lose - money and watch

Unless  your  brother can produce a receipt for this watch or other hard evidence like being authenticated  - it ain't real.  Hello -  a seller  needs to supply written word descriptions as to any flaws and  functional issues - pictures alone don't  stand up in the eBay court

[dhbookds]

Agree with other posters......just tell him to return for refund.

For information since you seem to be a new seller: 

It's my brother's watch and he claims it's absolutely real  doesn't prove that it's real.....

he says that there's a scratch on the lens. When you can see that in the pictures posted, you MUST disclose any defects in the listing description.  

[mandisattictoyz]

Well if you offer free 30 day returns, you can possibly only refund him up to 50% if it is damaged or something else is wrong.  I don’t know if this is just a TRS feature or not but it’s good for everyone to know.

[justafemster]

Always tell the buyer "return for refund"

That's all you need to do.  Stop engaging with the buyer.  

Repeat "return for refund" and ignore until ebay steps in.  

[dbfolks166mt]

     As others noted simply have the buyer open a return request. Do nothing until they have done so. You also appear to be a fairly new seller. If the following is the watch you are describing I noticed you do not accept returns. You need to understand that seller not accepting returns does not mean no refunds. Make sure if the seller opens a return request or a NAD that you respond promptly to the request. If you fail to do so eBay may refund the buyer and allow them to keep the watch. 

     There is also a possibility that the buyer is phishing for some type of discount it's not an uncommon tactic these days. Simply ignore going down that path. If you respond as others suggested there is a possibility that the buyer will do nothing and you will never hear from them again. However, you may want to consider whether you want to add this person to your BBL. 

[johnrj1226]

One more thing - strongly suggest you change your return policy from this

Returns:  Seller does not accept returns to   a 30 day returns buyer pays shipping..   eBay's Money Back Guarantee trumps a no return policy every day.  No returns does  not  mean no refunds.  but it may mean the buyer  receives a full refund and keep the  purchased  item should eBay get involved in settling a  dispute.

Read this link

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...

GL

[downunder-61]

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@mandisattictoyz wrote:

Well if you offer free 30 day returns, you can possibly only refund him up to 50% if it is damaged or something else is wrong.  I don’t know if this is just a TRS feature or not but it’s good for everyone to know.

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OP is far from being a TRS  and does not accept returns

[m60driver]

All you can do is ask to have the item returned.  After that you need to get down on your knees and pray that they actually send the watch you listed back instead of a small rock in a box.  Alas, scammers are attracted to relatively inexperienced sellers like yourself who list expensive items.  As we often stress here, never sell anything on Ebay you are unwilling to lose.  Even myself, a very experienced seller, have some items that I would love to sell on Ebay but are too expensive relative to that risk and so I don't bother to list them on Ebay.