Chat Support Button Disappeared

[sneaker-jesus]

For the past month I can't open a chat with ebay support. The only options the Contact Us Page show at the bottom is to either send them an e-mail or call over the phone.

Is anyone else experiencing this technical glitch? Phone support said chat agents are available and online everyday, and that it must be a unique glitch to me..

[mam98031]

It comes and goes, just like the call button or the option to have them call you will disappear.  It is all going to depend if there is staffing available to support the service.

I would suggest that you contact Ebay for Business on Facebook or Twitter for the better trained CSRs.

Here are your options for contacting Ebay Customer Service.

https://twitter.com/askebay?lang=en

https://www.facebook.com/eBayForBusiness/


If when you use the link below you can only get to the Automated Assistant, type AGENT in the box and hit enter. You will then get more options.

https://www.ebay.com/help/contact_us?id=4002&st=10

For the Payment Team
https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816&&...