A buyer lost a case on E* for fit, and then 3 weeks later filed a
chargeback with his bank with PP and claimed not as described.
I submitted info. along with the actual words the buyer wrote
about being a fit issue. Copy/pasted directly from the case.
PP said on case that funds were released
and I didn't need to do anything else.
A month goes by and reps tell me funds will not be taken after being
released. This sale was a new in box item that I reduced to less than 50%
to move out inventory. I was also hit hard with free ship, about $20.00
coast to coast.
Suddenly, weeks later, there appears a neg. balance on PP with an additional $20.00
added to the original amount. I called and was transferred to a non english
speaking person that yelled 3 times "that way is"
That total is is now showing neg 119.99 on PP.
Bizarre thing is, I am getting emails saying balance is $70.00.
It tells me to call a number and make payment.
Yeah, not calling any numbers in an email.
I can't find this phone # attached to PP in anyway on the net.
Does anyone have any idea why emails would say $70.00 instead of $120.00?
Could someone with PP be pulling a scam to get any amount of funds?
My trust level is gone. My payment methods are closed and my bank blocked PP.
JMO, never believe anything that you are told. PP always treated me great until
this crazy incident. Things seem to be getting strange now that E* is changing payment
processors.
Should I have expected PP to be more transparent about what was going on and the process or am I expecting to much? In the past, I have easily gotten an english speaking rep that was helpful. Tonight I got an email that was for the most part in another language. I could piece together words pay pal restricted with characters not on my keyboard between the letters and I have no idea what language the remainder of the email was in.
None of this seems normal to me. PP no longer seems to be the PP that I knew. What is going on? Does anyone have any ideas?
