Changing Principal Officer on nonprofit or business account

[communityforklift]

Does anyone have recent information about how to change the principal officer's name on a nonprofit or business account? Ebay is telling us we can no longer do this. They are telling us they have changed their policy. Unfortunately the principal officer changes regularly for nonprofits, and we can't just start a new store every time our principal officer changes. This is the equivalent to the primary account holder whose SS number is on a regular account. Ebay suggested we create a new account, but then our seller rating (excellent) is lost, our transaction history resets to 0, we potentially lose customers who have us bookmarked, and we then have to transfer more than 1,000 products to the new store. This is an untenable solution for our 10 year old store. Any help would be greatly appreciated. Ebay help department said authoritatively that this is the new policy. It seems to be an effort at ending support for nonprofit or business accounts who may have boards of directors or officers who change. 

[brightlightbookseller]

Did you speak to a phone or chat advisor?  They routinely give out incorrect or incomplete information.  Try reaching out on Facebook to eBay for Business.  They're actual eBay employees, not contractors, and are much better with giving correct answers.  It's possible there is no longer a way to do what you want, but you're more likely to get the correct solution if you ask there.

[communityforklift]

Thank you - we did, and seemed to get a person with knowledge and authority who said this was a policy change. It just doesn't make sense as it alienates a fair number of large sellers who have principal officers that change. 

I'll look into the FB option. 

[toomuchstuffagain35]

Considering how often ebay itself shuffles their head honchos, you'd think they'd be more understanding of the issue.

This policy basically means ebay itself could never have an ebay account?

[longviewlibraryfriends]

I'm having the same problem with our nonprofit.  The customer service rep says we are transferring ownership if we change principal officers (board members).  Our tax payer ID number won't change.   They are saying we have to close the account and open a new one....Makes zero sense.

[ckimodog]

@longviewlibraryfriends 

This thread is 16 months old so I doubt the OP will reply.  Should you have any concerns or questions it's always a good idea to open your own thread to get the help & advice you need for your specific issues.

Happy Selling

[kh-laura]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.