Selling

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Buyer cancelled, then wanted me to ship and NOT cancel, now bought 2nd item going to FL…

A buyer in Florida bought a $100 item, but then requested to cancel. Then sent 10 messages (not exaggerating) saying “please don’t cancel, please send, I don’t want to cancel” etc. I was afraid it might be a child who ordered something, there was no ...

Down grading store do I lose my feedback?

If I down grade to a basic store do I lose all my feedback? I have been selling on eBay for 26 years and I am now getting my items removed from 1,900 listing now down to around 500. eBay is no help. I’m trying to resolve this issue. This is all due t...

What does the 1099-K include and not include and what Ebay report should match it?

I know the 1099-K total does NOT include sales tax charged by Ebay (not the seller). I've not got a 1099-K before but expect to for 2024 and am curious does the 1099-K total include the total BEFORE the Ebay fees so you have to include those fees as ...

Buyer DMed me about returning a new item that's supposedly defective. How to send a return label?

Do they have to file an item not as described with ebay first? Also, if the item works when received how would I handle that? I suspect they just don't know how it works or are trying to get a refund period, but don't know that yet. The item was fact...

Shipping multiple cartons on an order

I have a buyer interested in purchasing a large lot of items I am selling. It will be multiple cartons to ship. How do I go about getting multiple labels printed for the same order?

When To Relist Versus Sell Similar?

I know a lot of sellers recommend doing a sell similar instead of relist to make the listing date newer so it appears higher in search results when date of listing is factored in. However when you do that, if you have buyers that put your item on a w...

Happy Prime Day!

I usually sell nada whenever this wonder rolls around. No matter, will concentrate on cleaning out my shipping department and gearing up for the holiday season. It may boost sales for others if a shopper finds something they want and comparison shop ...

Charged for listing an item after cancellation

eBay said taking it out of my bank

EBay Managed Payments

It has been several years since EBay switched to their so to speak Managed Payment. After all, it's a poor management, and it's getting worse. EBay processes payouts without considering that people should pay their subscription fees or shipping label...

How long for a return of funds after winning a return appeal?

I recently had a fraud return for a Carhartt Jacket that was purchased and was to be returned they shipped an empty envelope back to me. I lost my initial return and ebay refunded the buyer I appealed and WON the case. just wondering after sending in...

BUY IT NOW Listings

WHAT HAPPEN TO THE BUY IT NOW FORMAT ON LISTINGS?ALL LISTINGS NOW DO NOT SHOW THE OLD, BUY IT NOW, FORMAT FOR THE CUSTOMERS TO SEE IT IS A BUY IT NOW SALE.IT HAS DISAPPEARED, WHY? NOW ALL LISTINGS LOOK THE SAME.CUSTOMERS ARE NOT GOING TO HAVE TIME TO...

Resolved! Unable to edit listing to add “Make an Offer”

I‘ve sent out offers on a listing. Then another buyer messaged me with an offer which I would like to accept, but the offer is just in messages. I tried to edit the listing to show “Make an Offer” but eBay isn’t allowing that. Is that because there a...

The sale of Gideon Bibles

I am a member of The Gideons International. Gideon Bibles are not for re-sale for any reason. They are purchased by Gideons and given free to anyone who may not know Jesus Christ. I am appealing to you to stop vendors from selling Gideon Bibles on yo...

How to contact an eBay agent if I am not in US?

Hi, my name is Andrew and I am a seller in Hong Kong. Recently I have a problem about returning an item from the buyer and I need an assistant from eBay. However, I found that the online agents are no longer exist. Instead the eBay agent will call me...

09-12083-74555

Please apply seller protection. Order no. 09-12083-74555. The buyer falsely claims that the item does not match the description. The goods cannot be returned. My money for the sold goods has been retained.