Cannot send feedback revision request

[davewculp]

I had a buyer contact me, he left me positive feedback but the description he left is negative and meant for another item he bought from another seller.  He asked that I send him a feedback revision request so he could change it.  However, it appears I cannot send a feedback revision request because the feedback was positive.

I did respond to the feedback he left indicating the buyer was happy with my item and the description was a mistake.

Is there anything else I can do?  Im tempted to just ignore it as the feedback itself is a positive mark, only the description he left is in error.

[starroute-us]

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@davewculp wrote:

I had a buyer contact me, he left me positive feedback but the description he left is negative and meant for another item he bought from another seller.  He asked that I send him a feedback revision request so he could change it.  However, it appears I cannot send a feedback revision request because the feedback was positive.

I did respond to the feedback he left indicating the buyer was happy with my item and the description was a mistake.

Is there anything else I can do?  Im tempted to just ignore it as the feedback itself is a positive mark, only the description he left is in error.

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@davewculp

Postive FB can not be revised using a revision request.

If you call ebay and can convince a CSR the FB was for the wrong seller or wrong item it can be removed.

Have the CSR review the message fromyour buyer.

[pburn]

Ask the buyer to call eBay to request his comment be removed.

[the*dog*ate*my*tablecloth]

In future you may want to reconsider posting a follow up to a positive feedback. Buyers rarely read positives and you drew attention to it.

[mam98031]

Ebay doesn't allow for a FB revision form to be sent for a positive FB.  The only way to get if fixed is for your buyer to call Ebay.