Long time reader, occasional poster here. I've been on eBay since 2004 and can say I've never before seen the level of technical disfunction be as bad as it's been the past few months. As is the case with anyone striving to make their store all it can be, I simply cannot afford the hours upon hours of lost time due to constant issues. I understand things happen from time to time but for us as sellers to pay the money we do to be active on the platform and not have the bare minimum return on those fees by way of a functioning site, is alarming to say the least. Current, ongoing issues making it impossible to run a business are as follow:
Two-factor authentication/logged out: This happened last month, and the month before that, and so on... As others have reported, I'm being logged out of a freshly authenticated session so quickly (10-12 seconds on average right now) that I cannot complete any tasks before having to re-authenticate. The session is nearly immediately ended, and the loop begins all over again.
List Item results in "Well, this is embarrassing" error page: Whenever ending/sell similar or attempting to create a new listing (barely squeaking in before being promptly logged out again), trying to publish the action results in the now frequent "Well, this is embarrassing. We're sorry but the listing tool isn't working right this second. Please try again later." page.
List Item results in page reloading back to top: Whenever "List Item" doesn't result in the "Well, this is embarrassing" page, or a required two-factor sign-in 10-12 seconds after previous authentication, it just reloads the listing page back to the top near the title section.
Promoted listings stats not properly reporting: Additionally, the advertisement section has stated stats are not properly reported due to ongoing issues. As the rate is required at 2% and above now, it's important we see the precise stats as to tailor campaigns accordingly.
This is all occurring on multiple devices and browsers in the same fashion. Other users have confirmed they are experiencing the same. I have always been respectful in speaking with eBay reps and understand many employees on the forums cannot control the poor work of the developers, however us sellers truly cannot continue on like this when listing only works a smaller and smaller portion of the time.
@untensa wrote:
Long time reader, occasional poster here. I've been on eBay since 2004 and can say I've never before seen the level of technical disfunction be as bad as it's been the past few months. As is the case with anyone striving to make their store all it can be, I simply cannot afford the hours upon hours of lost time due to constant issues. I understand things happen from time to time but for us as sellers to pay the money we do to be active on the platform and not have the bare minimum return on those fees by way of a functioning site, is alarming to say the least. Current, ongoing issues making it impossible to run a business are as follow:
Two-factor authentication/logged out: This happened last month, and the month before that, and so on... As others have reported, I'm being logged out of a freshly authenticated session so quickly (10-12 seconds on average right now) that I cannot complete any tasks before having to re-authenticate. The session is nearly immediately ended, and the loop begins all over again.
List Item results in "Well, this is embarrassing" error page: Whenever ending/sell similar or attempting to create a new listing (barely squeaking in before being promptly logged out again), trying to publish the action results in the now frequent "Well, this is embarrassing. We're sorry but the listing tool isn't working right this second. Please try again later." page.
List Item results in page reloading back to top: Whenever "List Item" doesn't result in the "Well, this is embarrassing" page, or a required two-factor sign-in 10-12 seconds after previous authentication, it just reloads the listing page back to the top near the title section.
Promoted listings stats not properly reporting: Additionally, the advertisement section has stated stats are not properly reported due to ongoing issues. As the rate is required at 2% and above now, it's important we see the precise stats as to tailor campaigns accordingly.
This is all occurring on multiple devices and browsers in the same fashion. Other users have confirmed they are experiencing the same. I have always been respectful in speaking with eBay reps and understand many employees on the forums cannot control the poor work of the developers, however us sellers truly cannot continue on like this when listing only works a smaller and smaller portion of the time.
Hey @untensa! There is a known site issues for sellers being looped to the sign in page when trying to list. There is an open ticket to have this issue resolved and if any seller is experiencing this they can reach out to customer support here and let them know that you are running into ALERT14165.
Devon,
