Cancelling a transaction
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03-31-2020 09:21 AM
Hello I just sold an item I did not have by mistakenly listing it twice. My second mistake was going to paypal and issuing the customer a full refund. When I go to cancel the transaction on eBay all I find is going to cancel the transaction and issue a refund. I don't want to refund his money twice. Is there any way to just cancel the sale? I guess I could cancel and refund and then go to Paypal to get one of the refunds cancelled. Any ideas? Thanks Scotty
Cancelling a transaction
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03-31-2020 09:28 AM - edited 03-31-2020 09:28 AM
Processing the cancellation after you have refunded manually will not initiate a second refund. When the cancellation process first changed, I refunded through paypal before realizing the refund is now incorporated within the cancellation process itself.
