Cancelling a sale and dealing with the fallout

[coloradodude]

I have a finnicky buyer that’s absolutely spamming me about an item last night. I sent extra photos and he asked me to combine it with a similar item, then purchases it. I was watching a movie with my gf and it was late.

He messaged me for more pics after purchase of the combined listing I built for him to save on shipping. I told him I’d end up sending more pics tomorrow and I’d give him the chance to cancel if he was unhappy. Basically, I won’t ship it until you tell me go ahead. I wake up, he cancelled it. I go ahead and approve/refund obviously.

 I left the original listing up on accident for one of the two combined items because they don’t typically sell that fast and he purchased it. Now he’s spamming me about other items he wants me to combine and send more pics and giving me a deadline to send the pics by or he’s gonna buy from another seller, telling me I was lazy because I wanted to sleep (I have work in 2 hours). I don’t really mind not selling these things. 

He also mentioned (this is US state to US state) to not put a receipt in the box, for customs purposes. I told him I’m in the US and he says it’s going to the Bahamas later.

I’m confused and annoyed. I want to block him but he has an active sale and a cancelled sale with me, so I could potentially get 2 negative feedbacks off of this.

In my 500 or so sales, typically buyers like this leave bad feedback, pull a scam, return the item, etc. I’m trying to communicate with him but it’s throwing red flags.

what would you do? The items are kind of pricey games and I’m worried this will be a return scam or just cold feet and a waste of time. 

[chapeau-noir]

I would cancel and block. No way would I let this person push me around like this - my sense of self-respect won't allow this, and anyway that's just feeding the beast.

Also - know this - even if you DO give into this person's demands, they can still neg you. You cannot buy approval, nor predict the behaviour of someone like this. Anyway, as said upthread, you can turn a neg into an a positive with a skilful answer.  Plus, feedback does not affect your metrics.

[rugerskick]

Call ebay.  Tell them to look at the two orders he has and that hes asking you to hide info from customs.  That is against the law and ebay rules, and say you want to cancel his orders.  Also that you want seller protection from negatives.  Also go through the process of reporting him in the system, if the ebay person doesnt do it while,on the call.

[wastingtime101]

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@coloradodude wrote:

He also mentioned (this is US state to US state) to not put a receipt in the box, for customs purposes. I told him I’m in the US and he says it’s going to the Bahamas later.

what would you do?

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First: never live in fear of the neg! You can't please everyone and most negs can be diminished with a professional reply.

Second: block the buyer.

Third: Report the buyer now. Do not wait. They don't want a receipt "for customs purposes" says they are trying to avoid customs fees when the item is forwarded (probably by a freight forwarder).

Fourth: Cancel the sale as buyer requested because the buyer is trying to change the terms of the sale with their various demands.

Fifth: Move on and forget about it. If any negs come, you can:

a) get negs removed for the first transaction because it was buyer requested.

b) most likely get neg removed because they are making demands outside the listing and will have been already reported for their abusive behavior.

If you need help with any of that come back and let us know.

If the buyer tries to circumvent your block, come back here for help before you do anything. You can cancel transactions and report buyers for circumventing your block.

[reallynicestamps]

Contact-- do not phone.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.


https://www.facebook.com/ebay— Message button in upper right on landing page.
#204760888466
https://www.instagram.com/ebayforsellers/


https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.


The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.
 

[cybersupply29]

Cancel and block. Not worth it.

[cityslickercreations2004]

"In my 500 or so sales, typically buyers like this leave bad feedback, pull a scam, return the item, etc. I’m trying to communicate with him but it’s throwing red flags."

My spidey senses tell me no matter what you do, you will not be able to appease this buyer.  He sounded  fairly demanding from the beginning.

Others have suggested you block. I concur.

[ryry-jj]

The time to ask for additional pix is before they purchase, not after.   They have already bought the item, there is no need to see more.   BTW, did they ask you to email the pix?  I would cancel based on a problem with address since the buyer mentioned avoiding customs and the package is going to the Bahamas.