eBay

iamalwaysright · ‎01-25-2022

As of last week I luckily noticed this on one of my items. My shipping guy packaged and created a shipping label for an item that the buyer filed a cancellation request on. So obviously that auto-declined the cancellation request. This was strange because my shipping guy doesn't know how to check for cancellation requests. He said that order was being shown in the awaiting shipping page.

I confirm this to be true now as another buyer just filed a cancellation request and the order still is in my awaiting shipping page. Up until now, whenever a buyer files a cancellation request that order removes itself from Awaiting Shipping. But now it shows up in there and my packing guy can easily accidentally ship the item out.

I called ebay about this and the guy says "oh that's not a glitch. it's supposed to behave this way." So I guess according to him, every cancellation request up until now was the glitch and it finally got fixed. Fixed to a flawed system apparently. Talk about taking steps back.

klhmdg · ‎01-25-2022

Cancellation “requests” have to be approved to remove it from Awaiting Shipping.

This is because it is only a request and sellers do not have to honor the request to cancel.

klhmdg • Volunteer Community Mentor

iamalwaysright · ‎01-27-2022

@klhmdg wrote:
Cancellation “requests” have to be approved to remove it from Awaiting Shipping.

False. The point is moot now since eBay has fixed it and I received a new cancellation request today that is pending my approval/decline and (Ta-da!) it automatically removed itself from my awaiting shipments page.

One other reason why I knew it was a glitch is because at the moment of the glitch, when I would search for the listing within my sold page, it no longer had the red text “Cancellation Requested” below the Actions link. It only continued to say “ship by __” as if there was never a cancellation request filed. Since they fixed it for me today, I see this search result now goes back to the red “Cancellation Requested” text.