Cancel transaction after unpaid item case opened

[rubyredwolfe]

I have 2 unpaid item cases open for this one buyer. She messaged me saying international shipping rates were too high, and wants to cancel the transactions.

How do I go about doing this? It won't let me open a cancellation request, since there's already an unpaid item case tied to these 2 items.

[divwido]

she doesn't get to demand that.  Let the unpaid item cases close and block her.

[johnysjewels]

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@rubyredwolfe wrote:

I have 2 unpaid item cases open for this one buyer. She messaged me saying international shipping rates were too high, and wants to cancel the transactions.

How do I go about doing this? It won't let me open a cancellation request, since there's already an unpaid item case tied to these 2 items.

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Just let the unpaid item case finish out. It will also give the buyer a black mark, which certainly sounds like it should happen.  When you are allowed to close the two cases, do so and add this buyer to your blocked list. If you are unsure how to do that, please just ask.

[partial*eclipse]

As you've seen, it is not possible to cancel a transaction if an unpaid case has been opened.  Just let it run its course and give the buyer the unpaid item strikes.

She had plenty of time to raise her objections to the shipping costs before the case was opened.  Or preferably even before she bid/bought! 

[rubyredwolfe]

She has a 3rd item purchased from me, that she paid for, and I sent out. I'm afraid she might use this to give me negative feedback, even if this transaction was not problematic. Would I be able to appeal unfair feedback to eBay if that happens?

[johnysjewels]

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@rubyredwolfe wrote:
She has a 3rd item purchased from me, that she paid for, and I sent out. I'm afraid she might use this to give me negative feedback, even if this transaction was not problematic. Would I be able to appeal unfair feedback to eBay if that happens?

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Considering it is the buyer who is at fault here and you certaily will win the unpaid item cases, I'm sure eBay would be agreeable to remove any such feedback. However that is not a surety. 

I would not communicate any further with this buyer.

[missjen831]

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@rubyredwolfe wrote:
She has a 3rd item purchased from me, that she paid for, and I sent out. I'm afraid she might use this to give me negative feedback, even if this transaction was not problematic. Would I be able to appeal unfair feedback to eBay if that happens?

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She would only be able to leave negative feedback for the transaction she paid for. If she leaves negative for that transaction, you should be able to get it removed.

[castlemagicmemories]

Once an unpaid item case is opened, you can't do a cancel.  Just let it play out and give the buyer a strike.

The time to decide if you want to pay for shipping is before you purchase, not after.  Buyer error, not your fault.  

Remember to BBL.

[mam98031]

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@missjen831 wrote:

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@rubyredwolfe wrote:
She has a 3rd item purchased from me, that she paid for, and I sent out. I'm afraid she might use this to give me negative feedback, even if this transaction was not problematic. Would I be able to appeal unfair feedback to eBay if that happens?

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She would only be able to leave negative feedback for the transaction she paid for. If she leaves negative for that transaction, you should be able to get it removed.

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Actually there is a little more to it.  

The buyer can leave FB even if they have not yet paid for an item.  The BEST protection for a seller's FB in a case like this is to close the UIDs as soon as they mature.  They can be closed 96 hours and 1 minute after you open them if no payment has arrived.  So always note the date and time you open a UID.

Once the UID is closed for non payment the buyer's ability to leave FB is blocked.  If the buyer left FB before you closed the UIDs for non payment, then just call Ebay and get them removed.

I see the OPs issue is complicated by the same buyer purchasing something they did pay for and that item has shipped.  For this one, if your buyer leaves you FB that says something about the other transactions that you filed the UID on, you can have that FB removed.

I would however block this buyer from purchasing anything else.  And whenever you feel something isn't quite right with a buyer, make sure you go to their FB page and look at the FB they have left for others.  That can tell you a lot about a buyer.

[fashunu4eeuh]

Wait! With respect to my fellow posters, why the rush to block her? First, she is a paying customer so likely not a typical deadbeat where blocking is an appropriate response. How much time elapsed from sale to opening a UID? This buyer is an international sale, on a different time zone, this is a weekend.  So there was a delay in buyer’s response in the request for cancellation.

Was enough time consideration given for a reasonable delay for an international customer?

[7606dennis]

Since the UID disputes have already been opened I suggest that you close them after 96 hours and give her the unpaid item strikes she deserves.  Of course, if she pays before then ship and thank her for her business.  Don't forget to put her on your BBL.

[rubyredwolfe]

I state in my listing to please pay within 3 days. The buyer purchased the items on Wednesday 17 noon EST, and I opened the cases on Sunday 6PM EST.

[gmautocityparts]

I did this one time for a customer. I had to call up CS and explained the situation to them. They were able to cancel the unpaid item case.

[mam98031]

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@fashunu4eeuh wrote:

Wait! With respect to my fellow posters, why the rush to block her? First, she is a paying customer so likely not a typical deadbeat where blocking is an appropriate response. How much time elapsed from sale to opening a UID? This buyer is an international sale, on a different time zone, this is a weekend.  So there was a delay in buyer’s response in the request for cancellation.

Was enough time consideration given for a reasonable delay for an international customer?

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@fashunu4eeuh

There is a little more to consider here.  According to the OP the buyer did purchase some items and did not pay for them.  The buyer contacted the seller and said the shipping was too expensive for them, yet they purchased another item and PAID for it.  

I don't think anyone here stated or suggest that the OP "rush to block her".  It appears to me that it is in the best interest of the seller to do so with the current way this buyer is handling items that she purchased.