Cancel/Refund an order>

[cmorales.87]

Hello,

Sorry. I only started selling more frequently and this is my first encounter with cancellations. Will eBay charge me fees if I refund a buyer? I had a buyer send a request to cancel that I missed. When I created a shipping label, the system automatically declined the buyers request and I realized the mistake. I already voided the label and spoke to the buyer. It seems they input the wrong address and payment information. The buyer paid and the funds are still "processing". If I refund them will it ding my account and will I still be help responsible for paying the eBay fees from the refund? Should I wait for the funds to finish processing before I refund the buyer? I don't want money pulled out of my bank account either.

[slati_2013 · Accepted solution]

Cancel it using the "Buyer asked to cancel" option. It will not affect your account. eBay will do the refunding for you and give you back any fees paid minus $.30. Just cancel and eBay will do the rest. 

[cmorales.87]

Ok thank you. I tried this and I was just about to submit the refund using this option. However, it showed a disclaimer that they will pull the refunds from funds available for payout, but the funds show as "processing" not available for payout yet. Does this matter?

[bbravo65]

...it will be balanced out by eBay and MP...don't worry...

[mtgraves7984]

Does this matter?

@cmorales.87 

At this point, it does not. They may go to your checking account for the $.30 Transaction Fee, but that's the worst of it.