I recently had a buyer win an auction then accidentally hit the cancel button. We have been corresponding over message, and they said they the still want the item. I asked them if there is an option to cancel the request and if they can get back to me about it before proceeding with any further action. Now, though, they have checked out and paid for the item, but the cancellation request is still open. What should I do in this case? Should I cancel the sale on my end over the request? Or should I not cancel and ship? I'm so confused how to proceed from here and am not sure if following her wishes will result in a defect or not.
