Can't get a response from buyer.

[helehanso68]

A few weeks ago I listed a lot of 26 items, I had completely forgotten about them till they sold last Saturday. I took out the items and found that I had lost one, I then sent the buyer a message on Monday apologizing and told them that I would gladly refund their money or send the items as they were. I got no response, I sent them another message today reiterating what I had said on Monday.

I am at a loss as to what to do, I don't want to send the items if they buyer doesn't know that one is missing and then look like a dishonest seller, but I also don't want to refund their money if they don't know why I'm doing it.

I would really appreciate some advice if anyone has any.

[rixstuff]

You could ship out the ones you have then refund 1/26th of the payment with a note that one item in the lot is missing.   I sold several pairs of earrings but one pair broke.  I asked the buyer if I should include the broken one or refund for it.  Instead, she asked for a different pair.  It was all good.  It would be nice if you could ask but at some point you have to get it in the mail.

[dtexley3]

Send the items and give a small, reasonable, partial refund for having only 25 instead of 26.  It's far worse to miss your shipping deadline (handling time) that it's worth to wait for a reply.

[siayan]

Send them out with a note of apology. A partial 1/26 refund is useless.