I have a situation with a buyer and would appreciate any input you may have as
to what to do next. This person made an offer on an item, and I accepted it.
They immediately requested to cancel saying she "made a mistake". That's fine,
except they made this SAME EXACT offer before on the exact same item, and
requested the same thing! How can one mistakenly do that?
Anyway, I messaged them and just explained eBay policy about offers, and asked
them how this is happening. They got SOOO inflamed! And several nasty messages
followed.
When I looked at her feedback, she has 100% positive... However when I looked closer,
I saw that some sellers (unable to leave negative feedback) chose to reveal in the
comments that this person habitually does this like some kind of a game!
I figured I'll just let it go, in which case eBay automatically cancels the sale and gives them
an 'Unpaid Item strike'.
The sale has not yet been canceled and is in "Awaiting Payment", But today I received a few more nasty messages from them. And NOW they have given me a NEGATIVE feedback!!! When I click on "Report this buyer", the options are so specific and there isn't one that would be correct! At the top it says "If your buyer hasn't paid, please open an unpaid item case." When I click on that, I'm taken to the normal Cancel an Item page where the only reasonable option is "Buyer requested a cancellation". It's NOT going to give her an unpaid item strike!! They buyer just gets their way, and nobody will know what they are really up to. AND I have a tarnished feedback rating!!! What can I do?
