Can't block buyer who lied thru his teeth about why he returned a $100 item????

[yestergroove]

I don't do returns.  I state this in every description.  I am selling personal belongings, family heirlooms.

Some jerk initiated a return on a $100 piece of jewelry.  He made up some cockamamie story about having bid in the very last seconds of the auction by mistake.  He lied.  His bid was timestamped six hours prior to auction end.  His poorly typed excuse included "there were no other bids!" as if that had anything to do with it.  I called eBay Concierge and they said I didn't have to accept it, but I wanted the piece back.  I didn't want my late mother-in-law's favorite piece to stay in his hands.

So, I got the piece back today.  He had the unmitigated gall to include his "business card" in the package.  He's a seller of the same type of item (Native American jewelry).  So I refunded him.  I wanted to block him from ever bidding or buying any of my pieces again.

I go to the "block" page and find a ridiculously limited "list" of reasons I can choose to block someone.  

Why can't I block a liar?

This just makes me even madder at the whole situation.

[green-night]

I go to the "block" page and find a ridiculously limited "list" of reasons I can choose to block someone.

Screenshot please.  

[yestergroove]

here ya go

[the_fancy_fox]

You don't need a reason to block someone from buying from you. Google up eBay blocked bidder list, it should pop it right up. I too would like to see a screen shot of what your seeing.

[green-night]

Those are site preferences to prevent buyers (any buyer) from purchasing under certain conditions.   

Blocking specific buyers is an entirely different thing. 

[chrysylys]

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@yestergroove wrote:

I don't do returns. 

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Yes you do.  You have no choice.  Corporate demands it.

If you refuse, they will refund the buyer and make you pay for it.

[the_fancy_fox]

Your in the wrong place to block a particular person. I am having trouble adding links, maybe someone will come along and make it easier for you to find it.

[chrysylys · Accepted solution]

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@the_fancy_fox wrote:

 Go***e up eBay blocked bidder list,

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There's no reason to do that.  Just use the Help Pages here:  https://www.ebay.com/help/selling/resolving-buyer-issues/blocking-buyer?id=4082

[yestergroove]

Googled. Every link on first page of results says to go to the page I went to.

[green-night]

https://pages.ebay.com/services/buyandsell/biddermanagement.html

[yestergroove]

THANK YOU, chryslys!  Don't know why all the links go to that other page.  

[chrysylys]

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@yestergroove wrote:

Don't know why all the links go to that other page.  

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That happens when you use a third party search engine who is only interested in selling clicks.

[yestergroove]

Agreed, but eBay doesn't make things any easier. There's no mention on the page with the list of reasons of the OTHER page, not that I could see. I would think it would be a no-brainer to link the two pages, or to have the box where you can paste an ID in on that same page with the "reasons".

I wouldn't have thought to look where you sent me, chrysylis, had you not posted the link, since the searches all led to just the first page. The store 'managing' links are kinda the same way, there's the 'old' and 'new' and you've got two different pages saying two different things. It's kinda needlessly confusing.

Thanks again...always learn something I need to learn when I ask here.

[the_fancy_fox]

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@chrysylys wrote:

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@the_fancy_fox wrote:

 Go***e up eBay blocked bidder list,

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There's no reason to do that.  Just use the Help Pages here:  https://www.ebay.com/help/selling/resolving-buyer-issues/blocking-buyer?id=4082

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I tried them! lol couldn't find it. I get to it through my settings but trying to explain it all when I am on my phone was just too much to deal with.

[flyinhawaiiangirl]

It was such a pain for me to find and recall again, so I added it to my favorites bar, has helped tremendously