Can someone please help and explain enabling/disabling 'automatic offers'

[the_jediboy]

Getting very frustrated here. Initially I had a listing that I didn't even know had automatic offers enabled, so on my phone app I turned it off. Then for the sake of just knowing where that option is in case I want to re-enable it, I went into my settings but could not find the option. I did a lot of googling and apparently there were options in the new "Seller Hub" that I didn't even know about, and didn't have any way to enabling under I went to a specific ebay page I had to find from more ebay community posts because the link to switch to Seller Hub wasn't offered to me (thanks, ebay....). 

So now I'm in the Seller Hub on desktop web site,  and  I read that there is a way to Filter for Offers and then automatic offers, but I cannot find this option at all. There is a "filters" button but it does not offer any sort of option for automatic offers, it just shows under "Offers" the option for "Best Offers".

If I check the box to select the listing and then go to 'Actions' and choose 'Send Offer',  the 'Send Automated Offer' box is already checked, but if I uncheck it, I am then UNABLE to send an offer as it marks the item from eligible to ineligible. what the heck is going on here. So confused and frustrated.

[mam98031]

@the_jediboy 

You don't need the Seller Hub for removing the auto offers option on your listing or listings.  Just go to a fixed

price listing, select revise listing and under the Pricing section, check the box for Allow offers.

The Seller Hub has been around for years.  It is a wonderful tool for sellers.  It does however take a bit of time to learn, so take your time with it.  There is so much information in the Tiles.  Then there are also the tabs across the top that have drop down menus with so much great information.  And don't forget to look in the left rail for even more information.

Here is more information that will help you while learning what the Seller Hub has to offer.  Not everything will be important to you, but lots of it will.  I stress take your time with this and don't overwhelm yourself.  That will make it much harder to learn.

https://export.ebay.com/en/services-tools/seller-hub/

https://www.ebay.com/sellercenter/selling/how-to-sell/seller-hub

https://www.ebay.com/help/selling/selling-tools/seller-hub?id=4095

[the_jediboy]

Thanks for the response. There's definitely a lot of minutiae and details that get lost for me due to all the options and specifics, although I still don't understand why I'm not not able to re-enable automatic offers, either in the Pricing of the Revise Listing page, or anywhere on the 'manage active listings' page in the seller hub.

[stuff4divas]

@the_jediboy  'manage active listings' has a drop down menu next to the listings where u can choose 'add best offer'

[the_jediboy]

Right, I've already got a best offer option, but there is no longer any option to send automated offers to new potential buyers. Initially this was already on by default (which I was unaware of), and so I disabled it. Now I cannot find any way to re-enable it.

[participatrophy]

The automatic offers thing is new. Used to be that a buyer would have to add your item to their watchlist or put it in their cart before you'd be able to send them an offer on it. 'Send Offer' would only appear as an option in that 'Actions' menu when such conditions had been met. At some point eBay decided that buyers receiving offers after merely viewing a listing would generate more sales, and that those sales would be enough to make up for all the sales they'd lose from buyers who find those offers incredibly irritating. Yes, I'm among the butthurt cohort. Anyway, those ones are the Automatic offers. 

For the sake of completeness: There is one other means by which offers can be sent, and that is directly via messaging if a buyer should happen to contact the seller about a particular listing. These are the only ones which aren't sent 'blindly', i.e. the seller actually has some idea of who the buyer is before sending the offer.

[participatrophy]

If I check the box to select the listing and then go to 'Actions' and choose 'Send Offer', the 'Send Automated Offer' box is already checked,

^ This will re-enable automatic offers for the item.

but if I uncheck it, I am then UNABLE to send an offer as it marks the item from eligible to ineligible

^ This just indicates the item isn't on someone's watchlist or in their cart and so isn't eligible for sending an offer manually.

Might be more clear to new users if they threw that word in there somewhere: 'manually'. The automatic offers thing being a newer addition means the functionality for it got incorporated into the existing structure for sending offers manually. Not sure if I'm doing a great job articulating this, I just mean to say 'here's where the confusion stems from' essentially.