eBay

dsuprem7 · ‎12-01-2017

So, I sold a t-shirt and it was my first sale ever and I was unaware of the 3-day handling time. I ordered the shirt yesterday and it is coming on 12/7/17 but my shipping deadline is 12/5/17. I sent a message to the buyer asking him if it was okay with him if he could reply with something along the lines of "I, the buyer, am okay with delayed shipment." He replied with "There is no need. Ship it when you have it." I am confused because I read forums saying I will get a late shipment penalty? Can I use his reply to remove the penalty if I do get one? Thanks.

berserkerplanet · ‎12-02-2017

Read the info here to understand the Late Shipment Metric:

https://ocsnext.ebay.com/ocs/sr?query=3237
and here

http://pages.ebay.com/help/policies/seller-non-performance.html

It takes at least 7 late instances in a year to affect your selling account. Shipping late isn't good, but isn't fatal unless it continues to happen. Ignore the Top Rated Seller stuff (you aren't that) - you just need to stay Above Standard.

In your specific case here, it should only be a ding if tracking shows it delivered AFTER the original eBay estimated delivery date OR the buyer indicates late delivery when he leaves feedback (if eBay asks).

When you upload tracking and get it scanned by USPS (or whatever shipping carrier) WITHIN your handling time, you are automatically protected against it being marked as a Late Shipment EVEN if it is delivered late.

Your buyer's feedback comment itself can't undo the late shipment, but if asked by eBay when leaving feedback he says it was on time, then it is on time (see the chart below)

View Best Answer in original post

chrysylys · ‎12-01-2017

@dsuprem7 wrote:
So, I sold a t-shirt

I ordered the shirt yesterday and it is coming on 12/7/17 but my shipping deadline is 12/5/17.

If you didn't have it, why did you list it?

If you're trying to do some form of dropshipping, you are off to a very, very bad start.

Forget keeping up with the Joneses. Be the Finklegrubers!
OK kids, time to get the Dodge loaded up again. I hear 'Poppy's By the Tree' calling. This trip might be a long one too.

rixstuff · ‎12-01-2017

Your handling time is whatever you say it is. If 3 days isnt enough, change it in your account settings.

tina06457 · ‎12-01-2017

First of all you should not be selling something you don't have in your possession. What happens if it takes even longer than 3 days to get to you? Drop shippers run into a lot of problems. You need to step back and read ebay rules and regulations. Also be careful of what you try to sell. New sellers are targets for scammers. As to the late shipment penalty you can try to get it removed but I don't think it will work. A few of those and you won't be selling long.

threshold.sales.group · ‎12-01-2017

OP - no, buyer feedback or message cannot remove the late ship ding. Late shipments are not selling defects, so there really is no penalty, but as has been pointed out it's bad customer service and will lead to bigger issues.

rixstuff · ‎12-01-2017

In all my many years on Ebay (starting when I was about 12), I have NEVER had a good dropshipping experience. Dont list something that you have not held in your own hand. How can you be sure you are describing it correctly or that it is the correct item or that it actually got shipped? Any misstep in the process and YOU will get the negs not the dropshipper!

dsuprem7 · ‎12-01-2017

Why did the buyer reply" There is no need. Ship it when you have it."? It seems sketchy.

kensgiftshop · ‎12-01-2017

If you are dropshipping, you are not having the shirt shipped to you, then you ship it out are you?

Your listing says:

"$120!! Cheapest out there! Don't miss out!"

But the image you are using is showing you paid $54.00. So how is $120.00 cheaper then $54.00.

You will get a late shipping defect if you don't ship it within the time frame you set.

You need to read up on dropshipping to see how it's done.

Have a great day.

*help_no_brakes* · ‎12-01-2017

" It seems sketchy."

Almost as "sketchy" as listing an item you do not have.

dbmm-media · ‎12-01-2017

you have a horrible business model....keep that up and you wont be on ebay long

castlemagicmemories · ‎12-01-2017

@dsuprem7 wrote:
Why did the buyer reply" There is no need. Ship it when you have it."? It seems sketchy.

I think that means the buyer is not concerned about the late shipping.

That could changed when he actually goes to post feedback, though.

d-k_treasures · ‎12-01-2017

Selling this specific t shirt seems to be a favorite thing among new sellers.

_____________________________
"Nothing is obvious to the oblivious"

castlemagicmemories · ‎12-01-2017

@dsuprem7 wrote:
So, I sold a t-shirt and it was my first sale ever and I was unaware of the 3-day handling time. I ordered the shirt yesterday and it is coming on 12/7/17 but my shipping deadline is 12/5/17. I sent a message to the buyer asking him if it was okay with him if he could reply with something along the lines of "I, the buyer, am okay with delayed shipment." He replied with "There is no need. Ship it when you have it." I am confused because I read forums saying I will get a late shipment penalty? Can I use his reply to remove the penalty if I do get one? Thanks.

Op, you chose the three day handling time when you started selling.

Many have fallen due to drop shipping. While your buyer say now that it is ok, you might find out he feels very differently when he posts your feedback.

You can't use a reply to change a late shipment penalty. If you ship outside of the time frame you told Ebay you would ship in, you have a late shipment ding.

Perhaps more research is in order here.

dsuprem7 · ‎12-01-2017

Yes. Had I know it was 3-day then iIwould have changed the handling time. Also, how hurtful is a late payment ding when you have only sold one item ever?

castlemagicmemories · ‎12-01-2017

@dsuprem7 wrote:
Yes. Had I know it was 3-day then iIwould have changed the handling time. Also, how hurtful is a late payment ding when you have only sold one item ever?

I think you mean a late shipment ding. OP, it is not a good start at all. Ebay expects you to honor your shipping/handling time as you chose it.