@gammaraydigital wrote:I am a longtime ebay user (under a different account), going back to 1999. I've been buying and selling here that whole time. I just bought an expensive piece of IT gear for our business yesterday from a seller who had 5 of them listed. It was paid for immediately, from my company credit card.
Last night I got a notice that the seller canceled the transaction:
We are sorry to let you know that XXXXXXXX cancelled your order and mentioned the cancelled reason as 'I'm out of stock or the item is damaged.'
This morning I looked at the auction, and the same item is still listed, 4 of them available, but now for $1000 more than the price I paid yesterday (With Buy It Now, incidentally).---
If the cancellation reason wasn't to jack up the price by $1000, and it was really out of stock, shouldn't they have instead delisted that auction? I can't really think of a reason to to this other than to make it more expensive.
Uh... auctions do not have multiple quantities. If you saw a listing with multiple quantities, then it was a fixed price listing, not an auction, and the buyer most likely jacked the price to keep anyone else from buying them until they got their inventory squared away.
You are correct in that they should have ended the listing rather than just jacking up the price. I'm sure they had their reasons, but it should also be noted that the seller will be dinged for cancelling for 'out of stock', so they are not getting away scot-free.
The whole refund process is currently an MP nightmare, one that eBay is going to have to work out a more viable solution for. Making a buyer wait for a refund is just insult to injury.
-Bob.
@slippinjimmy wrote:
@stainlessenginecovers wrote:If they are not going to sell at that price, then they probably don't have any and just raised the price to 'hold' the listing until they get some. Done all the time.
"done all the time"
Done years ago when there was no other option if you wanted to maintain a listings history during a temporary period of being out of stock.
Of course that hasn't been necessary for many years now ever since eBay created the Out Of Stock option.
Except that the OOS option applies to ALL your listings, so you would have to manually cancel any listings where you sold out and cannot restock, or end up having them on your account (using up a Store-included listing each month or generating a listing fee each month) until you do remember.
-Bob.
@slati_2013 wrote:
@stainlessenginecovers wrote:If they are not going to sell at that price, then they probably don't have any and just raised the price to 'hold' the listing until they get some. Done all the time.
Hmmmm. So what if someone buys them at that price and they still don't have it? Another defect. Now if they had raised the price to $15,000 that would make sense.
That's actually how I handle custom orders from my repeat customers. Since my work schedule keeps me off my personal sales all day long, and most of my buyers are daytime shoppers, I will create their custom listing (generally in my collectible souvenir coins), post it, but give it a super-ridiculous Fixed Price with Make An Offer option added. Since we don't pay listing fees based on the fixed price anymore, it's do-able, and then my customer send me an Offer for the agreed-upon amount, I accept, they send payment, and I send the order. eBay gets their fees, my customer gets their selections, and I get a sale and generally a positive feedback.
Mostly these are repeat buyers... and some of my repeats have been buying from me for over a decade, so I'm more than happy to oblige.
And whenever possible, I include all the appropriate images. Or list them as-is/for parts. 🙂
-Bob.
