Can a customer leave feedback after i have issued a refund for their order?

[alumcreek2012]

Can a customer leave feedback after they have received a full refund for their order? I assume the item is no longer visible on the buyers purchase order page. Thank you Carol

[missjen831 · Accepted solution]

Yes the buyer can still leave feedback. Refunds don’t block feedback.

[alumcreek2012]

Great, thank you for your reply!

[overtona]

The reason for this is because a refund doesn't mean the seller was any good. If a seller is non responsive with shipping info for example and 3 weeks later you file INR and then he refunds you claiming it was lost you should be able to warn others that either this seller is a crook (didn't get his price so never shipped) or he is incompetent. Either way he deserves a negative.

[pargran3]

OR deserves a positive if the seller was polite and took care of a problem without being a jerk

Radine

[luckythewinner]

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@alumcreek2012 wrote:

Can a customer leave feedback after they have received a full refund for their order? I assume the item is no longer visible on the buyers purchase order page. Thank you Carol

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Thankfully, yes.

It would be disappointing if a rude, dishonest or fraudulent seller could immunize themselves with a refund.

[alumcreek2012]

Excellent reply! I agree totally.

[alumcreek2012]

Great reply! I agree it can work both ways.

[alumcreek2012]

I agree, thanks

[alumcreek2012]

I was curious about this issue. I have been selling for about a year. I have not had to leave negative feedback for a seller yet. I had one case where a bible i ordered was ripped to shreds. The seller refunded me immediately. I t was damaged in transit. I sold a typewriter to a customer , it was severely damaged in transit. I refunded him in full immediately and told him to keep the item. I got a glowingly positive review from him.  

Thanks everyone for your replies! Carol

[turquoisetulips]

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@overtona wrote:

The reason for this is because a refund doesn't mean the seller was any good. If a seller is non responsive with shipping info for example and 3 weeks later you file INR and then he refunds you claiming it was lost you should be able to warn others that either this seller is a crook (didn't get his price so never shipped) or he is incompetent. Either way he deserves a negative.overtona - unquote ----------------

I agree  with you . For example I had some issues with a seller a few years ago  when it came to shipping . The seller would just sit on the orders for a long period of time  and then  shipped whenever they felt like it . Furthermore it didn't seem to matter to this seller that they were gathering a lot of negative feedback  because of their  poor customer service . Whenever a buyer would leave negative feedback  the seller would then just block them from ever buying again . I never left negative feedback for this seller  but I did  do a '' item not received '' once  and was promptly blocked just for doing that .  I actually began a thread about this incident  after it happened and I was pretty surprised at the number of other sellers responding  who actually agreed with this seller's  behavior and believed the buyers were in the wrong . Go figure . Tulips 

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[alumcreek2012]

Are sellers ever booted for the type of behavior you describe? They should be!