Find Answers To Your Questions

[thenobletuckylife]

Evening Folks,

This week Ebay had a 20% off promo that certain sellers participated in and we decided to purchase 2 additional chainsaws for the property.

One simply does not run and chokes out as soon as you pull the throttle...the other runs fine...like a champ but the bar oiler is not working.

So after coming in from the shop just now I decided to reach out to the seller through "Contact Seller" for advice and first I get redirected to a page that says:

  Find Answers To Your Questions You are going to a seller's FAQ site.

This seller offers frequently asked questions (FAQs) on their site. Here you may quickly find answers to your general questions, product-specific questions, or shipping information. Click the "Find Answers" button to continue. Please note that this page may take several seconds to load.

Then when I click on this link it takes me to another page that says:

We're sorry -- an error occured.
The page you're trying to reach is temporarily unavailable or the page may no longer exist.  
Please try one of the following:

• Click your browser's Refresh button to try reconnecting.
• Check the spelling of the URL to make sure the address is correct (capitalization and punctuation are important) and then click your browser's Refresh button.
• Click your browser's Back button to return to the previous page.

Any Ideas on what I can do to contact the seller?

Mr C

[gracieallen01]

Hi Mr C

Probably the surest way of making contact with them is to file a SNAD - ebay seems to forward the message to the seller at that point.

Sorry.  Surest way I can think of, when conservative methods fail.

[thenobletuckylife]

Evening My Californian Friend!

Well I don't even see a SNAD option and I don't want that route...the option is simply to return...and why do this at this point...just want to let the seller know what I am running into and any ideas they may have at this point.

Mr C

[sam9876]

https://resolutioncenter.ebay.com/

[tellmemama]

Hey Mr. C!

The best solution right now is to open the case as gracieallen suggested.  After you click on "return item" it's going to ask why.  Since it doesn't work I'd go with that.  I would bet the farm the seller will contact you once the case is opened.  Then you can work it out and close the case if everything goes well.  If not, you would need to return it anyway.

Good luck!

[gracieallen01]

---

wrote:

Evening My Californian Friend!

Well I don't even see a SNAD option and I don't want that route...the option is simply to return...and why do this at this point...just want to let the seller know what I am running into and any ideas they may have at this point.

Mr C

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Oh, I understand that.  But  ....  from what I understand, also, the way communications are now set up, that may be the only way to get their attention, let alone even be able to 'talk' to them. 

Sort of sad, though.

(staying warm and dry?  haven't checked the weather for foreign countries of late.    )

[chrysylys]

Wouldn't have been VMI, would it?  There should be information on their packaging if it was.

[rainbowcolorz]

---

wrote:

Evening Folks,

This week Ebay had a 20% off promo that certain sellers participated in and we decided to purchase 2 additional chainsaws for the property.

One simply does not run and chokes out as soon as you pull the throttle...the other runs fine...like a champ but the bar oiler is not working.

So after coming in from the shop just now I decided to reach out to the seller through "Contact Seller" for advice and first I get redirected to a page that says:

  Find Answers To Your Questions You are going to a seller's FAQ site.

This seller offers frequently asked questions (FAQs) on their site. Here you may quickly find answers to your general questions, product-specific questions, or shipping information. Click the "Find Answers" button to continue. Please note that this page may take several seconds to load.

Then when I click on this link it takes me to another page that says:

We're sorry -- an error occured.
The page you're trying to reach is temporarily unavailable or the page may no longer exist.  
Please try one of the following:

• Click your browser's Refresh button to try reconnecting.
• Check the spelling of the URL to make sure the address is correct (capitalization and punctuation are important) and then click your browser's Refresh button.
• Click your browser's Back button to return to the previous page.

Any Ideas on what I can do to contact the seller?

Mr C

---

Hi Mr C, if you go to your Purchase History, in the blue tab on the right, do you have the Option to select "I'd like to ask the Seller a question about my item"? 

I've always been able to contact my sellers that way.   

[thenobletuckylife]

Hi Rainbow...will go and see if I have that option...but currently I was on my purchase page and using the drop down menu to the right....you know where you have the choice of leaving feed back...save seller...contact seller etc.

Mr C

[mg152]

Can you request the sellers contact info from eBay? There should be a way to do it online if not you can call CS on Monday.

[emerald40]

http://pages.ebay.com/help/buy/contact-member.html#requesting

Request his contact information.

[rainbowcolorz]

---

wrote:

Hi Rainbow...will go and see if I have that option...but currently I was on my purchase page and using the drop down menu to the right....you know where you have the choice of leaving feed back...save seller...contact seller etc.

Mr C

---

Mr C, can you see something that says "More Actions" in the drop-down menu?

[thenobletuckylife]

---

wrote:

Wouldn't have been VMI, would it?  There should be information on their packaging if it was.

---

Evening Chrysylys,

Ah...I see you looked at my posting ID and saw a chainsaw purchase...well yes that one I purchased for myself and it runs amazing...The info VM provides is there but it does keep the communication OFF ebay...as a buyer I can and most likely will avail myself of this come Monday.

So that option is there yet I would like my conversation directed first and foremost through Ebay and at this point was simply looking to reach out to them through the typical and standard ebay method.

Thanks by the way...and we also purchased 2 additional saws through our other account for the business and these are the 2 I was referencing. Need to get a few acres of timber bucked up and sell some firewood before it rots...maybe even get some timbers for milling out at the shop.

Mr C

[thenobletuckylife]

---

wrote:

---

wrote:

Hi Rainbow...will go and see if I have that option...but currently I was on my purchase page and using the drop down menu to the right....you know where you have the choice of leaving feed back...save seller...contact seller etc.

Mr C

---

Mr C, can you see something that says "More Actions" in the drop-down menu?

---

Hi Again Rainbow,

My drop down says "I'd Like Too"...

From there it gives options like:

Write a Review

View Order Details

Contact Seller

Return This Item

Report Late Delivery.

Etc...etc

When I chose contact seller I copied and pasted what it showed me when I clinked on the links up in my op.

Mr C

[chrysylys]

---

wrote:

Ah...I see you looked at my posting ID and saw a chainsaw purchase...well yes that one I purchased for myself and it runs amazing...The info VM provides is there but it does keep the communication OFF ebay...as a buyer I can and most likely will avail myself of this come Monday.

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No, I didn't look at anything.  I just remember that VMI was part of that sale and that they sell that kind of thing.