eBay

smileytown18 · ‎11-09-2017

So I am not usually one of those people that posts rants about ebay, but this is getting frustrating...

I have problem with buyer that did not read listing and opened case & now wants me to pay for return shipping. I wanted to know the correct way to handle without getting defect. I spoke to Customer rep last week that was actually pretty good (strong accent not withstanding). When buyer emailed me today again, I called CS again to make sure I'm responding correctly , because you can never be too careful on ebay...

She carefully parroted every line I said, misunderstood my questions, put me on hold to check things, and got huffy when I asked to be transfered to US. When I called back and got another such a rep, I simply hung up.

Is there any way to get a CS rep in US? I don't have the time to sit on phone with people who barely understand me. I have a day job too.

southern*sweet*tea · ‎11-09-2017

You don't need a rep. If a case is opened, the ONLY way to avoid a defect is to resolve the case. Approve the return and send a prepaid label if it's a SNAD. When you get the item back, refund in full.

The easier you are to offend the easier you are to control.

We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell

smileytown18 · ‎11-09-2017

I did approve. The first rep I spoke to told me not to send label, as clearly not seller fault. But I'm wondering if I should anyway.

Either way, I want to know if possible to get a rep in US for future refrence.

turquoisetulips · ‎11-09-2017

Is there any way to get a CS rep in US? I don't have the time to sit on phone with people who barely understand me. I have a day job too. smily -------

I've heard you'll have a better chance at getting an American rep if you call e bay during their day time work hours .

nawlinsron2 · ‎11-09-2017

Call the Utah call center

ambintne0 · ‎11-09-2017

@turquoisetulips wrote:
Is there any way to get a CS rep in US? I don't have the time to sit on phone with people who barely understand me. I have a day job too. smily -------

I've heard you'll have a better chance at getting an American rep if you call e bay during their day time work hours .
CS
Customer Service

Use the "call me back" feature, I get US reps most of the time that way

smileytown18 · ‎11-09-2017

How would I find the number for that?

smileytown18 · ‎11-09-2017

ambintne0 wrote:.
Use the "call me back" feature, I get US reps most of the time that way

Seriously? I never knew that. I usually just wait the 5 min it takes to get agent

smileytown18 · ‎11-09-2017

@nawlinsron2 wrote:
Call the Utah call center

Where would I find the US center tel number?

disneyshopper · ‎11-10-2017

Call as early as you can Monday-Friday for the best chance to get a rep in the USA.

disneyshopper
Volunteer Community Member

div_style · ‎11-10-2017

Or upgrade to an anchor store. I always get US reps.

List more, sell more. Goodwill that other, uh, stuff.

Feeling sleepy? There's an app for that.

rolenboy01 · ‎11-10-2017

I've honestly never had a problem getting a US Rep if I called before 10 PM pacific time.

goodluckselling · ‎11-10-2017

@smileytown18 wrote:
So I am not usually one of those people that posts rants about ebay, but this is getting frustrating...

I have problem with buyer that did not read listing and opened case & now wants me to pay for return shipping. I wanted to know the correct way to handle without getting defect. I spoke to Customer rep last week that was actually pretty good (strong accent not withstanding). When buyer emailed me today again, I called CS again to make sure I'm responding correctly , because you can never be too careful on ebay...

She carefully parroted every line I said, misunderstood my questions, put me on hold to check things, and got huffy when I asked to be transfered to US. When I called back and got another such a rep, I simply hung up.

Is there any way to get a CS rep in US? I don't have the time to sit on phone with people who barely understand me. I have a day job too.

I think you need to understand eBay is an international company and will have reps from all over the world. Your dialect is just as confusing to them as well. Practice some patience and understanding and you will be a better person for it.

You mentioned you spoke with a rep last week? Cases on eBay can be escalated after just a couple days time and if you have not satisfied your buyer you will lose the case and also get an unresolved case against your account (these are really bad). You mentioned you wanted to handle this correctly and I would advice solving the case immediately before your time runs out.

Good Luck Selling!

smileytown18 · ‎11-10-2017

@goodluckselling wrote:
I think you need to understand eBay is an international company and will have reps from all over the world. Your dialect is just as confusing to them as well. Practice some patience and understanding and you will be a better person for it.

You mentioned you spoke with a rep last week? Cases on eBay can be escalated after just a couple days time and if you have not satisfied your buyer you will lose the case and also get an unresolved case against your account (these are really bad). You mentioned you wanted to handle this correctly and I would advice solving the case immediately before your time runs out.

Good Luck Selling!

I am not a new seller here and I understand how cases work. I also I understand that eBay is an international company, however as a US based seller using a US based company, I do want the right to talk to someone who understands me. I was not nasty to the rep. I actually was very nice despite feeling very frustrated.

And although I am in the right in this case, which both reps agreed, I anyways paid for return shipping. It's just not worth the headache.... I'm taking a loss of close to $20 for both shippings.

Bottom line in this case: I decided to leave my feelings of justice and outrage on the side and just do what makes most business and practical sense. Dishonest client won this round, but I didn't put myself through emotional turmoil that I see a lot of sellers here get stuck in.