@timzbiz
I think CS is struggling to keep their collective head above water, what with reduced staff, maybe working from home, and who knows what else. And, of course, there are always those people clogging up the pipes with, "How do I change my member id?" and such burning questions as that.
Unless you have a real emergency-type question, like your account has been hacked or whatnot, you'd probably be more successful contacting them via social media. I've even read reports that the "call back" feature response time has been disappointing.
Good luck!
www.facebook.com/ebay (send a private message with just the basics of your issue)
www.twitter.com/askebay (send a d.m. with just the basics of your issue)
If it's a selling issue, you can also try:
www.facebook.com/ebayforbusiness
Best of all, you could try to explain your question in a thread here in the community. As you know, there are a lot of very experienced, savvy sellers who frequent this board, and one or more of them just may have the answer you're looking for.
Give it a try! As my friend Tom says, "It don't cost nothin'!"
