CONTACTING eBay Sold item have proof of delivery and signature to PP confirmed address account hold.

[adrenalix_inc]

I have been trying to contact someone on eBay via phone as I have proof of delivery and signature (signed by the buyer himself) to the paypal confirmed address of the buyer.

It is now five days and I have a hold on my Pay Pal account. I don't understand how this case was even opened when all the tracking information was already uploaded on eBay at the point of sale.

The navigation screen says "ask eBay to help" I pressed that and then it says you have not provided tracking details even though I can see it in the case comments numerous times.

The tracking number and everything is correct. Then I submitted the buyer through "misuse returns by the buyer" (claiming he did not receive the package when you have tracking and signature)  but no response.
Please help.
I can't contact anybody at eBay to look at this. I thought once the tracking details are provided the case closes but again how can a case be opened when everything is correct.

Thank you, Cesar
Adrenalix LLC

[vrie39]

You most likely need to manually enter the tracking number into the case itself, entering a tracking number in the comments is not an acceptable case solution, you will want to review the below information so that you can act swiftly in these regards as time is of the essence:

What to do when a buyer opens an item not received request on eBay

In the email you received telling you the buyer’s issue, select See request details. You’ll find information on whether the buyer is requesting a refund or would prefer to still receive the item. You’ll also see your response options:

Add tracking details: You can provide tracking information showing the date you shipped the item, the date it was delivered, and the address it was delivered to. If the item is worth $750 or more, it should also show the signature confirmation of the recipient.

More info

Here’s how to add tracking information:

1. Select Add tracking details and then Continue.
2. Enter the tracking number, or if you don’t have it, the date you shipped the item.
3. Select the carrier you used from the dropdown list.
4. You have the option of adding a note to the buyer.
5. Select Add tracking details.

Reference:

https://www.ebay.com/help/selling/managing-returns-refunds/help-buyer-item-didnt-receive?id=4116

[bonjourami]

A buyer can open a case for anything, it doesnt mean they will receive a refund, or the case will escalate. Usually you can just call Ebay and provide the tracking and delivery number and get the case closed in your favor, but thats impossible now. You can contact Ebay on Facebook tho, use the message link.

https://www.facebook.com/ebay/

[adrenalix_inc]

I did these steps already. Three times now. I make sure the tracking has no space or errors. It is entered both there and the comments.
When I ask for help it gives me a message "it seems you have not provided a tracking number" so I do that.
I see it post wait a few hours come back to it and when I ask for help it gives me the same message.
Keep in mind I have been selling for 16+ years on eBay so, I'm familiar with the process. It is almost as an update is not occurring. I have submitted via numerous ways and I can clearly see the tracking was good on the tab that "paid and shipped" tab. I need to talk to an actual person at eBay. Usually at the bottom you can see a phone number but that option is not available. Almost as it a lot features on eBay have been disabled.

[bonjourami]

As I suggested, contact Ebay on Facebook, a few posters here said they got a call back.