@cashvaluerecovery2011 wrote:
Proving that they too.....have no idea whats going on.
Hello @cashvaluerecovery2011, I want to add some context in an effort to address some of your concerns that staff may not be meeting your expectations. Sometime last year there were many members of the Community reporting that the listing fees were displaying when they were creating a listing despite having insertion fee credits available on their account. When The Community Team got in touch with the appropriate teams, we learned that this was the intended design and that the credits would be applied at the invoice level. Feedback from the boards was passed along by the Community Team that this was potentially confusing, but at that time no plans were made to change the way this was being displayed.
Now, looking at the OP's situation and running some testing on my end, it seems that changes have been made since that discussion. I apologize again that I did not take the time to double check the current experience; while I make an effort to research the information I post here to the boards in most situations, there are times when I may miss something or simply forget how long it has been since a topic came up, thinking incorrectly that I've recently checked a piece of information when in fact some time has passed. The presence of estimated fees isn't something I have personally noticed when I am listing items, but as I've confirmed I was mistaken. Though I work to avoid these kinds of mistakes, in the thousands of replies I have posted to the Community it is inevitable that I will make mistakes from time to time. The only thing I can do is apologize for this and correct any misinformation that may have been shared.
I know that you may be experiencing some frustrations with eBay and you are welcome to discuss those frustrations in a constructive way within our Community. Our team will be happy to step in and clarify policy when we can, or seek out clarification from the appropriate teams if necessary. If we misunderstand or make mistakes, we expect the same respect that is due to any other member of the Community.
