Buyers that do not pay

[patryan]

I find it very frustrating when someone makes an offer and its accepted, or when they are the highest bidder winning the auction and do not pay...let alone respond to why they aren't paying.  I feel that once the auction has ended or an offer has been accepted the money should immediately come out of the buyer's account.  I feel if seller's  fees can automatically come out of our accounts the buyer's should/could have the same set up.  I find its ridicluous that buyer's get by with this.  At the least sellers should be able to give them bad feedback. 

[reallynicestamps]

Auctions  which make up less than 15% of listings make up more than half of all Unpaid Item disputes.

Simple answer : Don't use auctions.

Most of your auctions seem to have ended with one bid. 

Since many people will not bid in auctions, why wait a week to find out you lost?, you may find you can raise prices and still sell.

And Fixed Price listings last for 30days and relist automatically, giving your offerings more time to be found.

You can add Immediate Payment Required and your FP listing will remain active until someone actually pays.

Best Offer is a sort of auction. UID rates are lower, but they still exist.

While you can have a FP  listing with both IPR and BO, accepting a Best Offer eliminates the Immediate Payment requirement.

[heckofagame]

I am not defending buyer's behavior, but if you force a sale, then the buyer will force a return, which will cost you more money than if just move on and relist your items. 

Be sure to cancel after 4 days and mark as buyer did not pay. 

[fashunu4eeuh]

To help combat serial non-payers, set up your Buyer Requirements to their strictest settings, to block non-payers with two or more failures-to-pay in a year’s time. This is more effective than a warning in feedback that few would see. Many transactions happen without an opportunity for a seller to vet their buyer beforehand, so a negative feedback would have no effect at all. The Buyer Requirement blocks happen automatically and benefit all savvy sellers using the BR program. It is not foolproof, but it is a good tool to use. Nothing is foolproof on eBay.

[dbfolks166mt]

     We see this post several times a week if not more often. The answers are always the same. BIN and auction formats both have their pro's and con's. I personally like the auction format for a couple of reasons the biggest being time management but I accept and live with the occasional non-payer and move on. 

[pburn]

@patryan 

There are a number of ways a seller can reduce or avoid nonpaying customers. Perhaps you've already relied on a couple of them, but here's a list of some approaches you can utilize:

• List all items as fixed-price, immediate payment required. Do not list with the auction format.
• Remove the "best offer" option from your listings or decline each offer manually or automatically--no matter how tempting it appears.
• Make sure to use the cancellation process for members who don't pay within 96 hours/four days. A strike for nonpayment will be recorded on their account. The cancellation process can be done manually or you can set it to cancel for you automatically.
• Set your Buyer Requirements to block any member with two or more strikes in the last twelve months--the most restrictive setting.
• Add the member id to your Blocked Buyer List.

Utilizing these tools will help eliminate unpaid transactions.