cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Buyers not paying after finding it for a lower price

I have just had a buyer that won my auction, then bought the same item cheaper.    She paid me then flagged it for local pickup, she is in Georgia and I am in Washington.   We go back and forth in emails until she flat out tells me she is not going to pay and this is what ebay CS told her to do.   So what happens?  Ebay says if I cannot deliver the give the money back to her in two weeks in the meantime I cannot put it back up for sale until two weeks go by.   She of course told me such in an email.   Ebay should be backing buyers as well.     My biggest issue was this was an expensive Nutcracker, and the window to resell is gone.    Should I just move to another auction site?

 

Message 1 of 4
latest reply
3 REPLIES 3

Re: Buyers not paying after finding it for a lower price

Cancel the transaction citing problem with buyers address. They will be refunded After that you can relist the item and place that buyer in your blocked buyer list. 
You don’t  have to wait 2 weeks. 

Message 2 of 4
latest reply

Re: Buyers not paying after finding it for a lower price


@keegansgarage wrote:

I have just had a buyer that won my auction, then bought the same item cheaper.    She paid me then flagged it for local pickup, she is in Georgia and I am in Washington.   We go back and forth in emails until she flat out tells me she is not going to pay and this is what ebay CS told her to do.   So what happens?  Ebay says if I cannot deliver the give the money back to her in two weeks in the meantime I cannot put it back up for sale until two weeks go by.   She of course told me such in an email.   Ebay should be backing buyers as well.     My biggest issue was this was an expensive Nutcracker, and the window to resell is gone.    Should I just move to another auction site?


If the buyer paid, do as @ebooksdiva recommended. 

 

But I have a question about what you posted. 

 

First you said:  "she flat out tells me she is not going to pay" 

Then you said: "if I cannot deliver the give the money back" 

 

Which is it? 

 

If she didn't pay, just tell her not to worry. In 4 days, a cancellation will go through. (Don't tell her but she'll also get an unpaid strike.)

 

If she did pay, cancel the order as buyer requested.

albertabrightalberta
Volunteer Community Mentor

Message 3 of 4
latest reply

Re: Buyers not paying after finding it for a lower price

Which is it? 

 

If she didn't pay, just tell her not to worry. In 4 days, a cancellation will go through. (Don't tell her but she'll also get an unpaid strike.)

 

I think you have to have the following enabled in your account settings for it to automatically cancel for non-payment.

 

dbfolks166mt_0-1702273726474.png

 

Message 4 of 4
latest reply