Buyers can not see items in my Ebay store.

[kosbik84]

Hi everyone!

This is the first time i'm writing here describing a major problem, however i'm on eBay from 2005 and everything was always fine.

In fact, recently i've received  messages from my permanent customers asking if i'm still in business.

This was strange to hear, so i ask why they are thinking so?

The matter is obiously that my customers do not able to see listings in my store anymore.

However it has more than 70 active listings. And i'm wondering what is going on over there?

Did they broke up eBay with all recent changings?  GTC history and other? Now i understand why my sales have dropped 25% comparing to the same period of last year.....

Do anyone experience the same issues? Your input is greatly appreciated

Thank you in advance

Roman

[retrofotohouse]

---

@pjcdn2005 wrote:

Until they fix the visibility issue, all you can really do if customers contact you saying that they can't see your listings is ask them to change their location under the shipping tab to a country that is working properly, click on get rates and then click on see other listings. For example, if they change the location to the US, they will see all of the listings.

11 of your listings do ship to Ukraine as you have no countries excluded on those listings.

@Anonymous  Perhaps some set up in the exclusions codes are causing this problem.  If I remember correctly, some of  the countries that the op ships are seeing only the listings that specify worldwide shipping without any exclusions. I didn't check every single listing but it does look as if the listings with exclusions are the ones that some buyers cannot see even though there is not an exclusion to those particular countries.   So a buyer in Sweden can see the op's 11 items that have worldwide shipping, but not any other listings even though they aren't excluded.

---

Thank you @pjcdn2005 for your valuable input! Very, very appreciated!

[retrofotohouse]

Dear trinton@ebay

Please, now i'm not able anymore to find a powerseller page....

It has completely disappeared from my seller dashboard page....

I've seeked averywhere several times, but what i can find-is only this:

Please help me.

Thank you

[berserkerplanet]

https://cgi6.ebay.com/ws/eBayISAPI.dll?SDPowerSeller&ssPageName=PageSDPowerSeller

[Anonymous]

---

@berserkerplanet wrote:
https://cgi6.ebay.com/ws/eBayISAPI.dll?SDPowerSeller&ssPageName=PageSDPowerSeller

---

Hi @kosbik84, the link provided by @berserkerplanet will get you to the PowerSeller level page. I'm not sure why you aren't seeing this, but could you also elaborate for me as to what you are looking to see on that page? Since your status was manually adjusted, there may not be any valuable details on that page for you to refer to.

[kosbik84]

---

@berserkerplanet wrote:
https://cgi6.ebay.com/ws/eBayISAPI.dll?SDPowerSeller&ssPageName=PageSDPowerSeller

---

Thank so much for your help!

[kosbik84]

---

@Anonymous wrote:

---

@berserkerplanet wrote:
https://cgi6.ebay.com/ws/eBayISAPI.dll?SDPowerSeller&ssPageName=PageSDPowerSeller

---

Hi @kosbik84, the link provided by @berserkerplanet will get you to the PowerSeller level page. I'm not sure why you aren't seeing this, but could you also elaborate for me as to what you are looking to see on that page? Since your status was manually adjusted, there may not be any valuable details on that page for you to refer to.

---

I just wanted to verify is everything as it used to be. Right now i have a bronze PowerSeller level, but i used to have since 2 years approx  a Silver PowerSeller. Is this normal? Or it will change to a Silver upon next evaluation on 18 april?

Thank you for your input