Buyer won't stop harassing me with phone calls, threats, naming calling and ebay messages!

[celaine_shop]

This buyer got her items then opened a return request saying that items were not as describe. I accepted the return before I realized I would have to pay return shipping. I call eBay and they told me that no I did not have to pay for the return because I had the garment measurement etc. clearly written in the item description. I got the package yesterday and after doing some researched decided to call eBay, who recommended that I open a case again the buyer because  USPS tracking number showed that the buyer refused the package. eBay closed the return case in my favor because according to the customer service reps, they buyer violated policy when she started a return request stating that the item was not as describe but returned the package as refused/return to sender.  eBay informed me that the buyer was not entitled to a refund under the Buyers Protection Policy.  So I did not send a refund. 

Mind you, this buyer, bought two items which were both sent in the same package. They opened the return request for one item. Normally, despite the fact they sent it back as refused, I would have refunded no problem. But she returned both items (and disrespectfully taped ducktape directly to both garments) I was unsure about refunding so I called eBay who told me I did not have to issue a refund. 

Now I am being harassed with multiple messages oneBay. And when I stopped responding there, she requested my information freBaybay and is now calling my phone as a restricted number. And when I blocked all restricted calls to my phone she began leaving messages. Expletives, name calling, threats, and just constant voice messaging being left on my personal phone. What the heck?! I did block them from being able to buy or bid on my items but I am afraid that was not enough. She is still able to send me messages and just like that eBay sent her all of my contact information. And she was still able to leave a negative comment masked as a positive feedback on my page (I plan on calling eBay if it is not automatically removed by tomorrow as the customer service rep said). 

What should I do to get this woman to quit! She is leaving me voice messages for goodness sakes! Should I just ignore her until she goes away or what? She is getting increasingly more aggressive by the minute!

[castlemagicmemories]

Buyer or seller can get each other's contact info as long as they have been involved in a (recent) transaction with each other by clicking site map, community, scroll down to connect, click on find contact information, which brings you to a page where you enter the other person's ebay id and transaction number.  This generates an email from ebay to each person with the other's contact info on it.  This won't work if you have not been in a recent transaction with someone.

It is true they prefer all contact to be through ebay messaging, but they do provide this way to get contact info.  You would be taking a risk as a phone call cannot be documented nor viewed by ebay if needed, making it a he said, she said (or she said, she said, etc.) type situation, so it really is better to contact through ebay messages.

[dvgvintage]

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@ogle wrote:

Ebay says to only communicate thru them with customers so why would they give out your phone number. I think they goofed up.

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Giving out a buyer/seller phone # has been in effect for as long as I can remember if you are in a transaction with either party

Unless that has changed (which I doubt) so in this instance eBay did not goof up.  Refusing a pkg is not good for Seller/Buyer.  

[couldabeenworse]

The jacket you relisted was apparently unaffected by the tape, so I am missing why you wouldn't refund as you agreed to do???

[ogle]

Only communicate thru Ebay or you have no proof of what was said. I would never talk to a customer by phone.

[couldabeenworse]

This appears to be the same buyer and transactions you brought up earlier.  This certainly all became a lot more complicated than it needed to be. 

However, the way it stands right now is that you promised the buyer to refund upon return, then refused to do so.  It is hardly surprising that the buyer is not taking that well.

[castlemagicmemories]

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@dvgvintage wrote:

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@ogle wrote:

Ebay says to only communicate thru them with customers so why would they give out your phone number. I think they goofed up.

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Giving out a buyer/seller phone # has been in effect for as long as I can remember if you are in a transaction with either party

Unless that has changed (which I doubt) so in this instance eBay did not goof up.  Refusing a pkg is not good for Seller/Buyer.  

I think the buyer loses Buyer Protection as they are not supposed to refuse a package.

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[castlemagicmemories]

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@dvgvintage wrote:

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@ogle wrote:

Ebay says to only communicate thru them with customers so why would they give out your phone number. I think they goofed up.

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Giving out a buyer/seller phone # has been in effect for as long as I can remember if you are in a transaction with either party

Unless that has changed (which I doubt) so in this instance eBay did not goof up.  Refusing a pkg is not good for Seller/Buyer.  

I think the buyer loses Buyer Protection as they are not supposed to refuse a package.

Just googled that and it's true; buyer loses buyer protection if they refuse a package.

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[fashunu4eeuh]

Despite what ebay customer service advised, it is improper to keep both the payment and the items. It doesn't matter how poorly the buyer acted. Take all the drama out of it and what is left is a failed transaction. Now it is up to you to set the matter back to square one, where you are each out as little as possible. Your buyer was unhappy with her purchase. You have a 14 day return policy. Send her a refund and move on.

[jessnoyol_0]

Again, member jojogo is harassing me

 I want j or her to stop.

Can I hel

[riverredhat57]

Been selling on ebay for 18 years. I have NEVER had my correct number on file. Just a made-up bogus one. Problem solved!!!!! NO ONE has the right to my number unless I want to give it out... PERIOD!

[18704d]

Many eBayers have for their phone number, a number to an answering machine.

Lynn

[baantiques]

Block her on Ebay, block her on your phone.  If she persists, or threatens you, call her local PD and file a complaint.  If they pay her a visit, perhaps she will get the message.

For the people saying the right thing is to send her a refund or the items, neither one of those is the right thing to do at this point.  The woman sounds crazy, stupid, or both, and the right thing to do when dealing with a stupid crazy person is to get them out of your life as quickly as possible.  Initially that would have been the refund or the items, but it's gone past business and has gotten personal.  At this point, doing either of those things is probably not going to pacify her.