Buyer wants to return because they changed their mind

[tempest427]

So I sold a 10700k a couple of weeks ago and the buyer wants to return it for a refund because they changed their mind. I'm not too sure what to do as eBay says I'm not obligated to accept a return for this item. What do I do?

[justafemster]

There's your answer.  Buyer attempted to return, actually using the correct reason.  

You can deny the return.  

I'd deny the return.  

[tempest427]

would there be any repercussions if i do deny the return?

[friskya]

You can deny the return.

Your buyer can get a refund for it by going to their credit card (or PayPal™, whichever applies) and filing a claim through them (thus eliminating eBay from the process altogether).

Your call. 

[vintagecraze50]

Yes, and it might help this poster to change their mind about a return request knowing that when a buyer does not want it they will get their request granted with their credit card quite possibly. 

[mtgraves7984]

It must have been sold under another ID... I don't see a sale of that amount here. What was the item?

Cut and dried, a No Returns seller can deny a remorse return. But if you don't do it this way, I'd fear what might happen later.

[kensgiftshop · Accepted solution]

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@tempest427 wrote:

would there be any repercussions if i do deny the return?

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Buyer could file a claim with their payment source and you'd be out the item and payment.

[7606dennis]

What is the return policy that you have set up?  If it shows on the payment and shipping tab that you do not offer returns, you can deny the request.  However, if you have any other return policy, I believe you are required to accept returns for any reason.