Buyer wants to return PS4 Game

[jayphare]

After selling for years,this is the frst time i've had to deal with a situation like this and i think the buyer is being unreasonable.

How should i handle this?

I recently sold overwatch[ps4],an online multiplayer game

The buyer is claiming it doesn't work or is defective because i didn't explicitly state that the game requires Psplus to play

Note: I have returns not accepted in the listing

[siayan]

You have to decide if it is wrth the fight and possibly losing. At $30 it may be better to take the return or they may file a INAD and you will be dinged. 

[jagre-1652]

The buyer is right, you should have said something

[city*satins · Accepted solution]

It's usually prudent for sellers to state what is needed to run a game, especially if it isn't something that's self-evident or part of the specs you published about the game.

For future, I recommend doing this.  For this particular sale, I recommend accepting the return request and then appealing it with eBay afterward on the basis that the game itself is not defective and that the buyer's description of the problem was based on the platform is needed to run on, not on the condition of the game itself.

eBay will sometimes refund the refund in full or in part to the seller.

[jayphare]

Thanks for the replies,the reason i didn't think to mention aout psplus in the listing is because it's an online shooter,online games on ps4 require psplus

I igured it would be obvious.

[city*satins]

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@jayphare wrote:

Thanks for the replies,the reason i didn't think to mention aout psplus in the listing is because it's an online shooter,online games on ps4 require psplus

I igured it would be obvious.

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It's a razor's edge for us sellers sometimes!  On the one hand one doesn't want to give too little information so that people unfamiliar with the product don't realize what they're buying. But on the other hand, one doesn't want to sound condescending to the experienced shopper.  It's difficult to know...I think in this case, given the huge variety of ages and levels of experience of gamers and wannabe gamers, it's probably better to err on the side of giving what seems like too much information.

[castlemagicmemories]

No returns doesn't mean the buyer is stuck with it.  Your not completely disclosing how the item works makes it  a not as describe case, which comes under the MBG (which overrides your no returns policy).  Buyers must have recourse against inaccurate listings.

You pay return shipping and refund item price and original shipping.  I know that can be expensive but that is incentive to accurately list.

Sorry you missed stating what the game required to be played.  

[castlemagicmemories]

From all the problems I have ever read, many came about because the seller figured something was obvious.  It may not be to your buyer.  You are covering yourself from future problems if you just list all pertinent info.  Neither a buyer nor a seller wants to be in a problematic transaction.

[impalajohnny]

When I was a kid old people didn't know you couldn't play a Sega game in an NES and if you complained about your gift you got beat with a rubber hose. 🙂

I'd take the return and note in future listings any games that can only be played with an online subscription. Sometimes your buyer is a non gamer buying a gift.

[jayphare]

Thanks for the replies guys,you helped change my perspective

I'm going to take the loss and accept the return

[yuzuha]

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@city*satins wrote:

It's usually prudent for sellers to state what is needed to run a game, especially if it isn't something that's self-evident or part of the specs you published about the game.

For future, I recommend doing this.  For this particular sale, I recommend accepting the return request and then appealing it with eBay afterward on the basis that the game itself is not defective and that the buyer's description of the problem was based on the platform is needed to run on, not on the condition of the game itself.

eBay will sometimes refund the refund in full or in part to the seller.

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Agreed as someone who also sells video games.  If a game requires anything beyond the console itself and whatever free online service is included with the console to run, you need to make that very clear.  I think a lot of people would assume that an online game such as Overwatch could be played just with PSN, not that it requires the paid PS Plus.  When I sold an Xbox game that required the Kinect device in order to play, I made sure to put that fact in both the title and description so that anyone who was looking at the game knew that they needed to have Kinect to be able to play it.  It's the best way to avoid any misunderstandings like this.