eBay

psouthcoast1 · ‎07-07-2017

I listed a Canon camera with a Canon manufacturer box in the picture. However, in my listing I clearly stated that I will be shipping without the manufacturer box. (The box got damaged). Someone purchased the camera, they obvioulsy didn't read the description carefully, and now they want me to refund $30 to purchase an empty Canon box as they thought I will include the box. But my listing states that I won't be shipping in the original Canon box. Is it fair for the buyer to ask for a refund? May this result in a negative feedback?

xgoblazersx · ‎07-07-2017

It is a good idea to not post things in the picture that people may think would be included. I don't know why they need $30 for a little box. Tell them to return for a refund, because it is in the listing that they ignored. If they open a case, mention in the case details that the box not being included, was in the listing. You could maybe get the fb removed.... Just depends on the luck of who you get.

*coins · ‎07-07-2017

@psouthcoast1

Actually, yes, it is fair of them to do that. When the box got damaged, you could retake the photo and take it without the box? Your photo shows the box, so you shouldn't be surprised that they expect to get the box.

You sold the camera for $1,000, so what's $30. IMO, they are being pretty reasonable by not returning it for a refund.

https://bio.link/langs

scstool · ‎07-07-2017

The buyer may be a reseller and the camera is more valuable to him with a box. I remember years ago I bought a "new" Nikon F5 at a camera show and later found out the serial number of the camera did not match that on the box. I was disappointed with that because to me the camera was worth less without the correct box.

It could be they are just trying to squeeze $30 because they know you should not have had the box in the picture.

If the $30 would really make the buyer happy, I would refund and move on. I am not sure of the best method for that with a high $$ item, it may be best to have them open a case and agree to the $30 discount so everything is documented.

Also just refunding the $30 on Paypal may make the item show up as unpaid.

tunicaslot · ‎07-07-2017

That listing is so full of stuff - I had to read it three times before I saw it.

As others have said - only take pics of the items included in the sale. I had to start putting disclaimers in my listings as buyers thought they got the hanger the clothing was hung on.

I like to keep the original boxes so that should I decide to get an updated version - I can sell the older item with the box and buyers like that.

citrine146 · ‎07-07-2017

That's one expensive box.

Besides if you sold the item for that high price may as well make the buyer happy. It would avoid going through returns, unsatisfactory feedback etc.

Anonymous · ‎07-07-2017

I never do partial refunds because I don't want the buyer to be partially happy. A partial refund isn't going to make the box magically appear.

Dear buyer,

We are sorry but the box is not included which we did disclose in the listing. I can certainly understand the confusion since we did include the box in the photos. Please open a return through eBay's resolution center and we will happily accept a return on the item and will also pay for return shipping.

My guess is your buyer will not return the item. They got a good price on the item and now appear to want to sweeten the deal. With the average price of similar units trending at $200 to $500 more, the buyer can certainly "buy a box".

Per the listing:

I'll ship everything you see on the pictures except of the Canon manufacturer box.

YES, you may get a negative and YES, the buyer may decide to return the item... But I highly doubt they will return the item.

thatsallfolks · ‎07-07-2017

@psouthcoast1 wrote:
However, in my listing I clearly stated that I will be shipping without the manufacturer box.

Sure you did, right after the photos and bidding info, the Item Specifics, the Detailed Item Info, and your paragraph describing the camera and all of the accessories.

This was a major blunder. If you can escape for $30 on a thousand dollar sale, do it.

Anonymous · ‎07-07-2017

@thatsallfolks wrote:
@psouthcoast1 wrote:
However, in my listing I clearly stated that I will be shipping without the manufacturer box.
Sure you did, right after the photos and bidding info, the Item Specifics, the Detailed Item Info, and your paragraph describing the camera and all of the accessories.

This was a major blunder. If you can escape for $30 on a thousand dollar sale, do it.

$30.00 ISN'T going to make the box magically appear, and it also isn't going to guaranty the item doesn't get returned or prevent the seller from getting a negative. I do agree it is a blunder, but IMHO it is being exploited, and the buyer is still going to be only partially happy.

Everyone walks their own path, but that's how I would handle it.

plumbingspecials · ‎07-07-2017

Advise the buyer to open a return. Chances are, they will not want to return the item, but they certaily do not get a 30 dollar discount for a freakin box. If they open a SNAD, appeal by asking eBay to step in once you've accepted the return. From the drop-down, select "I do not agree with buyer's reason", and state in your dialogue box that the buyer asked for a partial refund (that's a policy violation, by the way), but the item listing stated that it was not shipped with the manufacturer's box. The item is as described.

Then, once you do that, be sure to report the buyer for violating that policy mentioned above, and any other policies he violates (if he mentions feedbback extortion, asking for something more than the listing describes, abusing MBG, etc ....

Buyers sometimes do not realize their own consequences when attempting to extort something from sellers. They might get away with it once or twice...then that's it, they're done.

d-k_treasures · ‎07-07-2017

It's not a policy violation to ask for a partial refund.

_____________________________
"Nothing is obvious to the oblivious"

plumbingspecials · ‎07-07-2017

Yes, it is, because you are asking for something more than the listing describes. It is not a policy violation to GIVE a partial refund.

tunicaslot · ‎07-07-2017

@Anonymous wrote:
I never do partial refunds because I don't want the buyer to be partially happy. A partial refund isn't going to make the box magically appear.

Dear buyer,
We are sorry but the box is not included which we did disclose in the listing. I can certainly understand the confusion since we did include the box in the photos. Please open a return through eBay's resolution center and we will happily accept a return on the item and will also pay for return shipping.

My guess is your buyer will not return the item. They got a good price on the item and now appear to want to sweeten the deal. With the average price of similar units trending at $200 to $500 more, the buyer can certainly "buy a box".

Per the listing:
I'll ship everything you see on the pictures except of the Canon manufacturer box.

YES, you may get a negative and YES, the buyer may decide to return the item... But I highly doubt they will return the item.

Looking at sold - many sold for less than the buyer paid - so they really didn't get a deal - that is the mean price.

OP - if a box isn't available or won't be included in the sale - say for NWT sneakers - I mention that in the title NO BOX

retrose1 · ‎07-07-2017

@plumbingspecials wrote:
Advise the buyer to open a return. Chances are, they will not want to return the item, but they certaily do not get a 30 dollar discount for a freakin box. If they open a SNAD, appeal by asking eBay to step in once you've accepted the return. From the drop-down, select "I do not agree with buyer's reason", and state in your dialogue box that the buyer asked for a partial refund (that's a policy violation, by the way), but the item listing stated that it was not shipped with the manufacturer's box. The item is as described.
Then, once you do that, be sure to report the buyer for violating that policy mentioned above, and any other policies he violates (if he mentions feedbback extortion, asking for something more than the listing describes, abusing MBG, etc ....

Buyers sometimes do not realize their own consequences when attempting to extort something from sellers. They might get away with it once or twice...then that's it, they're done.

We are talking about a $1,000 camera - cameras are in the top ten of scammed items.

30 bucks isn't extortion - it is a miracle. If the buyer was truly a scammer, they would be all over every nick and ding, they would be asking for hundreds back - not a limp 30. I'd say that the OP is very lucky.

This is not something I normally say, but with the risk of the buyer sending back some broke piece of junk if the OP forces them to open a return case and the OP would be out the grand and the camera, I'd say just refund the $30 and then block and report the buyer. After all, they did include the box in the pic.

And OP, you really need to learn a lot more about how ebay operates before you list anything valuable with such sloppy listing habits again. You have no idea how big a bullet you are dodging.

(*Bleep*)

plumbingspecials · ‎07-07-2017

@retro

If the OP refunds the 30 bucks, the buyer can STILL scam the OP out of the rest of the money and or send back a POS instead of the camera. That's why OP needs to insist on requesting a return...

Once the buyer does that, they seller can appeal and fight it if necessary (does not agree with the reason; buyer did not return same item, etc....)

But if the OP just starts refunding money, it will be another thing, and another and another...until the OP refunds practically the whole amount and still has no camera back.

I do not mess around with partials. Either you want the thing or you don't.