04-02-2020 06:39 PM
Hello community
So long story short, a buyer bought a laptop with no return policy. The second I email him to check in and learn if the item was received intact. He’s answer was positive and the item was in good working order. After 26 days , he opens a return and states that the item today became faulty and he wants a refund. I try to explain to him that the eBay guarantee is if you received it faulty, different than the listing, and if he didn’t receive it at all, but he accuses me that I don’t honor the eBays policy. I talked with customer service and here is the crazy part. eBay encourages me to accept the return and refund the buyer so the buyer can have great buying experience. Excuse me, they violating their own policies?
04-05-2020 12:41 PM
04-05-2020 01:01 PM
Long ago, buyers were allowed to leave less than glowing
feedback for sellers.
And more than few rightfully deserved it.
04-05-2020 01:06 PM