Buyer switched my item and returned the damaged

[rosylife]

 

After receiving my item, buyer switched my brand new item to his damaged one and claimed that was mine  Requested the return, I called eBay customer service, she told me to accept it and she’ll take care the rest but she did not, she sent the full refund to the buyer. 
The photos he sent to me has my box in it. 

 

[dbfolks166mt]

     This happens way more than it should but it is one of the seller risks given the current eBay MBG. Usually something like this is not high on the scammers target lists but these days it seems about anything is game. 

[az93]

Shame on ebay.

[gator08041971]

Wow, blatantly obvious yet overlooked.  Nice going ebay.

That buyer has some dumb luck with their switcheroo skills.

[fashunu4eeuh]

The buyer claims the box he received was not the same box shown in the listing.

Checking the completed and current listings, the seller did re-use the same pictures for each of the box listings. This is a problem and it supports the buyer’s credibility at the expense of the seller’s.

[gator08041971]

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@fashunu4eeuh wrote:

Checking the completed and current listings, the seller did re-use the same pictures for each of the box listings. This is a problem and it supports the buyer’s credibility at the expense of the seller’s.

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Shame on me, I never checked their listings.  Interesting.

[mam98031]

@rosylife 

If you are sure this is not the box you sold them, when you go to refund them, you can take up to 50% off for the condition of the item when returned.  You do not have to refund them the entire purchase price.

[mam98031]

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@az93 wrote:

Shame on ebay.

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This isn't Ebays fault.  How are they suppose to know who is telling the truth??!

[pjcdn2005]

I don’t think that it hurts the seller’s credibility. The listing is for multiples of the same new item, it’s common to use the same picture when the items are new and identical.

[fashunu4eeuh]

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@pjcdn2005 wrote:

I don’t think that it hurts the seller’s credibility. The listing is for multiples of the same new item, it’s common to use the same picture when the items are new and identical.

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Hi @pjcdn2005 Yes, correct—but they are not identical in this circumstance.

The OP states that the buyer’s photos attached to the case are of his box. As you can see, the box has some damage not documented in the listing. If the depicted box is indeed the one the seller sold, it is important that the flaws should have been disclosed, however minor.

Of course, none of this is proof.  The buyer could have created the damage, but that is not what the seller initially conveyed, specifically about the case photos.

From the negative feedback text, it sounds as if the buyer was expecting to receive a new box, one suitable for re-use. It’s a safe bet the buyer wanted it for gift-giving a Gucci item.

(There is a lucrative resale market for high-end luxury designers’ retail packaging. Like the OP, i also have sold these kinds of empty branded gift boxes, from a number of high-demand designers, with excellent sales results.) 

I think the problem was compounded by the OP’s choice of condition. It may have  exacerbated the buyer’s disappointment. These boxes were all likely sourced from purchases made at a Gucci retail store. The original listing photos clearly show used packaging—the tissue paper is wadded and wrinkled, some shaped into a ball, with wrinkled branded ribbon. This gift box held merchandise at one time.

In any regard, the buyer was clearly unhappy with the “old” and “damaged” item she received. In response to the criticism, the seller possibly went into immediate defensive mode, and therefore did not give the buyer’s concern any credence.

We all know there are certainly bad buyers out there. On the whole, don’t think this was one. Just an opinion.

[fern*wood]

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@mam98031 wrote:

@rosylife 

If you are sure this is not the box you sold them, when you go to refund them, you can take up to 50% off for the condition of the item when returned.  You do not have to refund them the entire purchase price.

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I don't believe the OP qualifies for this protection, since they do not offer a return policy, unless this rule has changed. 

[gator08041971]

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@fashunu4eeuh wrote:

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@pjcdn2005 wrote:

I don’t think that it hurts the seller’s credibility. The listing is for multiples of the same new item, it’s common to use the same picture when the items are new and identical.

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Hi @pjcdn2005 Yes, correct—but they are not identical in this circumstance.

The OP states that the buyer’s photos attached to the case are of his box. As you can see, the box has some damage not documented in the listing. If the depicted box is indeed the one the seller sold, it is important that the flaws should have been disclosed, however minor.

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Its important to note there, that not only do they have a picture of the damaged box, but you can clearly see another similar looking box in the same photo behind it.  Which is where some of us were going.

All this doesn't matter in the end. Ebay will dictate how that happens, and more often than not, they will side with the buyer.  Better off to return it, pay for a label and see if the buyer sends it back.

[mam98031]

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@fern*wood wrote:

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@mam98031 wrote:

@rosylife 

If you are sure this is not the box you sold them, when you go to refund them, you can take up to 50% off for the condition of the item when returned.  You do not have to refund them the entire purchase price.

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I don't believe the OP qualifies for this protection, since they do not offer a return policy, unless this rule has changed. 

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They are TRS.

[fern*wood]

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@mam98031 wrote:

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@fern*wood wrote:

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@mam98031 wrote:

@rosylife 

If you are sure this is not the box you sold them, when you go to refund them, you can take up to 50% off for the condition of the item when returned.  You do not have to refund them the entire purchase price.

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I don't believe the OP qualifies for this protection, since they do not offer a return policy, unless this rule has changed. 

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They are TRS.

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I believe a TRS also has to offer at least a 30 day return policy to qualify for the partial refunds.

[mam98031]

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@fern*wood wrote:

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@mam98031 wrote:

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@fern*wood wrote:

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@mam98031 wrote:

@rosylife 

If you are sure this is not the box you sold them, when you go to refund them, you can take up to 50% off for the condition of the item when returned.  You do not have to refund them the entire purchase price.

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I don't believe the OP qualifies for this protection, since they do not offer a return policy, unless this rule has changed. 

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They are TRS.

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I believe a TRS also has to offer at least a 30 day return policy to qualify for the partial refunds.

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You are absolutely correct.  The TRS seller must have at least a 30 day return policy.  Thank you for catching that.

https://www.ebay.com/help/policies/selling-policies/seller-protection-policy?id=4345