Buyer stating wrong description

[rwstg-84]

So this is the first time selling an item on eBay. Buyer received the item and as soon as I left him positive feedback he sent me a message stating that the item doesn’t match the description. Specifically saying the graphics card that I sold isn’t meeting the mining capabilities that I stated in the product description. 

The thing is nothing in my description even said anything about crypto mining AND the photo of the description he sent me isn’t of the item I sold him. Very easy to prove.

my question: Do I have any hope? He initiated a return request. eBay support is telling me not to issue the return. My fear is that I’m going to end up having to accept the return and receive back a graphics card with the core removed or some other chop shop related damage. 

[gweb_80]

As a seller, I don’t leave feedback unless they do first

[duncanvr]

I bet he swapped the graphics card and is planning to send back the wrong item. Its a scam. If your a new seller wait to leave feedback till buyer does. If ebay says don't accept the return then don't they obviously know this buyer might have scammed sellers before. Go to his feedback and look at feedback he left for others and see if he has left negs on other sellers. I also recommend building your feedback a little by buying from a few other sellers. Be aware graphics cards, computer parts etc is a high scam category.

[oneblindcat]

First, be courteous and professional in all communications with the buyer.

Ask him to make certain that he is responding to the correct seller, that the photo he sent you must be of another card that he purchased for his mining rig from another seller.

If he is building a rig, he might have bought several cards from several different sellers. If he admits to making a mistake, you're good.

It won't cost you anything to try, so it's worth a shot.

[mtgraves7984]

He initiated a return request. eBay support is telling me not to issue the return.

@rwstg-84 

First, know that eBay support doesn't always give the best advice. They tend to tell callers what they want to hear... 😑

It's true that they may know if your buyer has done this before, but obviously the buyer hasn't lost buying privileges.

I'd try as @oneblindcat has recommended... what have you got to lose? But if your buyer doesn't show his/her hand, I'd be ready to approve the Return. Sorry this is happening to you. It's tough for new sellers and we empathize.

[oneblindcat]

I may be paranoid, but this might become a situation where ebay's right hand says "Don't Refund" while their left hand forces a refund and lets buyer keep the card.

Ebay is weird.

[rwstg-84]

Thank you for all of the replies. Bottom line is as a first time seller I missed a few key indicators that could have prevented this. I saw the "your item was purchased" and was too excited to research the buyer. While he/she did have a clean background, it was the fact that there was very little history associated with this individual, which should have set off alarms. 

Anyway, I refused to accept the return and outlined all of the **bleep** from the buyers claims within the returns chat window. Waiting for Ebay to end up taking over after the return-by date expires. I also reported the buyer. Who knows what good any of this will do.

At this point I don't care if I get the product back nor do I care about recouping the money. 

[katzrul15]

Unfortunately if e-Bay steps in, you as a Seller get a metric ding for not resolving this.  Don't let that happen - those are BAD, very bad for a Seller.

E-Bay will not protect you on this, scam or not - they will expect you to resolve, accept the return.

[kensgiftshop]

---

@rwstg-84 wrote:

Anyway, I refused to accept the return and outlined all of the **bleep** from the buyers claims within the returns chat window. Waiting for Ebay to end up taking over after the return-by date expires.

---

You won't like the end results if you let Ebay take over.

They will refund the buyer from your account and let them keep the card, plus give you a defect for not handling the return.